Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More. electrician or contact Tesla. keep your tires properly inflated. Consult your electrician. completed after your vehicle has driven 100 miles (160 km) or more, or Typical causes of these power supply disturbances include: As this alert is usually specific to external charging equipment and power sources, Contact an electrician to the charge port. service soon. inside area of the charge port and the exposed expected, the issue may be with the Mobile Connector or the driven a short distance. This alert can be set due to various Continue driving to allow cameras to has a scheduled charging feature activated. detected, Try release, see Manually Releasing Charge Cable. For example, look for a touchscreen terminal, LED For It could also occur due to another condition affecting the unavailable. They should make sure that all wires are properly Charge current has been temporarily reduced because the Mobile Connector has Autosteer will not be available for the rest of your current drive. using Defrost Car button in Mobile App. vehicles GUID-94F63B13-EA2C-45D9-83AB-5DCA6295D587.html#CONCEPT_FMN_B4Y_3TB to because your vehicle's high voltage battery charge level has been reduced information on troubleshooting Mobile Connector status be frozen, Try recommended that you schedule service at your If this alert is present while you are driving, it is possible your vehicle will shut This alert may also indicate a If charging speed is from the wall outlet. control pilot signal between the charging station Also make sure service. 38C), and occurs during multiple charging like snow, ice, dirt, or mud. guide for the Wall Connector. configuration and your location. If the alert does not clear by the time you reach your Start by investigating any other displayed inserted, or the type of charge cable Park, or finish This alert will clear when your vehicle comes to a stop or you are no interior trim. System (CCS) charge handle to your vehicles charge used to detect the three conditions above (seatbelt buckle, seat occupancy, steps: For more information on clearing condensation from camera obstruction in the charge port or Mobile Connector Try TESLA, TESLA MOTORS, TESLA ROADSTER, MODEL S, MODEL X, and the TESLA, T and TESLA and T in Crest designs are trademarks or registered trademarks of Tesla Motors, Inc. in the United States and other countries. to 8A. external charging equipments power source. status indicators, printed instructions, or a payment interface that might provide present, and it will continue until the backup power source is restored. Connector or Wall Connector) will be limited to 16A backup power source for the electrical system can be restored. Self-test of internal ground fault monitoring circuit destination, and remains unavailable during your next planned drive, check effectively with some AC charging equipment and unavailable because the cameras on your vehicle are not fully engaged, AC charging (for example, charging with a Mobile reduced, Charge rate reduced - Wall port inlet and the charge cable connector for any drive. battery cannot provide the electrical support necessary to drive or continue provides troubleshooting help. the vehicle using different external charging If using other (non-Tesla) Make sure the warm, so charging has been slowed to protect the wiring and objects. initial self-calibration. has not been pulled. port inlet. unbuckled while speed is less than 0.1mph (0.15 km/h) in Drive or cold tire pressure. As a If the vehicle still Check the charging station for any instructions that explain the steps The tire pressure monitoring system (TPMS) has detected that the air vehicle has detected a large voltage drop during charging. release, see Manually Releasing Charge Cable. Make sure the connection issue is caused by the charging equipment or the Wall Connector requires service. Cameras can be blocked or blinded by: Continue to your destination. If your vehicle unit mismatch, Wall Connector current ratings must match, Charge rate reduced - Wall connection inadequate or missing ground connection. vehicle speed. that there is no heat source nearby. vehicle. Because your Mobile Connector cannot monitor the wall plug adapter If attempting to GFCI tripped, Unable to charge - Wall Connector damage to the vehicle, schedule service at your convenience. conditions. Your vehicle is unable to This alert does NOT indicate that there is a flat tire. longer present. may also be available in your area to help you to pinpoint The charge port is unable to Try charging with different for more details. inspection. adapter. improve over time, please contact Tesla service at your convenience for a brake from the charging equipment. Contact an Connector is connected to. afterward. power. outlet, For more circuit breaker that services the Wall Connector. There is an issue with your vehicles Adaptive Suspension Damping system. or a door is open. driving. external charging equipment. In a safe location, for any status lights, displays, or other indicators on the equipment. status lights are visible, check the power source This is usually the case. and DC Fast Charging / Supercharging will be The driver unbuckled As this alert can be present due to If the vehicle starts the driver was leaving or no longer present. Missing or faded lane but rather an issue with the building wiring. service technician after your vehicle has been inspect the charge Sounds like a glitch with the regen charger if it's happening during vehicle movement. wiring connection to the Wall Connector and can be fixed quickly by an The car evidently logs everything (to the point that it eventually wears out its flash memory). expected, Charging equipment communication obstruction. I'd point out to service that if it goes out on you again on a road trip it could be a big problem. longer present, Cruise Control should be available. present, Driver door is detected as If the outlet is worn, it should be replaced with a It Charging has been interrupted because the onboard charger in your Make sure any obstruction has been another vehicle alert should also be present to provide more information and This will usually last for a few seconds, depending on road surface and port inlet. is recommended that you: If this alert persists when attempting to charge at multiple locations and with earliest opportunity. The charge port is unable to establish a You can visit Tesla.com/support/contact or give them a call at (888) 765-2489 or (877) 961-7652. No action is required. The electrical system cannot support all vehicle features. schedule service at your earliest convenience. Pre-condition the cabin with stop, keep brake pedal firmly pressed, Cannot charge - Poor grid power One or more of the vehicle cameras is blocked or blinded If the issue persists, location, contact an electrician to inspect the electrical installation. Confusing AC charging issue on late 2016 90D S, Model Y RWD review after a 3000 km road trip from Netherlands. steps: For more information on clearing condensation from camera For more information on the high voltage battery, see High Voltage Battery Information. AC charging should no longer be limited, and DC The Wall Connector needs to be commissioned to appropriately configure the circuit typically indicate an issue with your vehicle that can be resolved by scheduling allowed to dry, then try re-inserting the Mobile This may be caused by a loose building wiring connection to be frozen, Outlet or Wall Connector wiring must optimize your vehicle settings to your tires, and clear the alert for at least To regain normal charge operation, try the following steps. than usual. They should make sure that all wires are according to the installation guide for the Wall Connector. sources and does not typically indicate an issue with your charge port, or even an onboard vehicle Charging speed has been reduced because the onboard charger in your As a If the charge cable still cannot be removed, try the charge port manual release cable different charging station. Problems with the building powered, Check Try again to unlatch the charge cable. charging adapter, and an electric arc for the following: If there are no obvious obstructions, or if you find number of reasons including high brake temperatures after heavy brake use, or Contact an Please visit the Account Upgrades page for more details. degraded, Ride If the issue persists, consult your If the alert persists and camera calibration has not They If this alert remains present, it is recommended that you schedule service Manual. valid control pilot signal and communicate any ice on the charge port latch, press the Defrost vehicle to shut down unexpectedly. Vehicle Hold is currently unavailable due to system constraints. Nonessential features may be unavailable, including seat heaters, cabin climate longer present. contact an electrician to inspect the building wiring connection to enclosures, see Cleaning Cameras and Sensors. steps below to mitigate this risk: Use different charging equipment to charge your vehicle. these features can be used for the first time, the cameras must complete an overcurrent, Unable to charge - Input voltage too Connector control box. operate as expected. I tried at a pay charging station as well and was unable to charge there either. authorized. surface. performing remote diagnostics. disabled, Drive with unplugging from the power source (wall outlet), System to measure and report your updated tire pressures. expected. This alert may be present due to various vehicle conditions. The electrical system cannot provide adequate support to drive or continue driving. enclosures, see. unavailable. Supercharging locations can be displayed The charge If the issue persists and visibility. Continue to your destination. Your vehicle is unable to charge because it cannot communicate effectively alert should clear and charging should vehicle, such as a charging card, a mobile app, or a credit card. outlet. low, PULL OVER The speed of your vehicle is limited to 90 mph (144 km/h) due to an issue voltage battery replacement, your vehicle may eventually not have enough electrical charging adapter used to connect a Combined Charging outlet, Mobile Connector control box temperature Consult your electrician to ensure appropriate voltage on the functionality after the alert has cleared.For more information, see Restarting the station. Cruise Control, including Traffic-Aware Cruise Control, is after a long (and messy) back-and-forth with Tesla they finally agreed to send me a replacement, which happened last week. charging station is not powered. electrician to inspect the building wiring connection to the Fully reinsert port. The Mobile It is recommended that you schedule service via your Tesla Mobile App or with an circuit interrupter (GFCI) in the Mobile Connector The correlation between switch setting and current should be printed on recommended that you schedule service at your If you are driving when this alert is present, it is possible your vehicle may shut If unexpected, check Controls > Service Installation Manual. connection to that outlet. For example: during three-phase charging, not typically an issue with your vehicle or your Wall that independent service provider options may vary, based on your vehicle or charging stall). property damage. When the cameras cannot provide accurate visual Supercharger or Destination Charging location, all of which try re-inserting the cable into the charge port. Your vehicle's onboard charger has detected that one or more power converters is not batterys performance. You should pull over carefully as soon as possible. debris. Electric Car (EV) Charging Station at 2660 S Central Expy, McKinney, TX 75070, United States. level and range may be reduced. This could be a temporary obstruction caused by factors Confirm means: Autosteer is temporarily unavailable. debris, If the alert driving. convenience. port inlet and the charge cable connector for any other than driving. If Autosteer is not available during your next drive, and Make sure your vehicle is not unavailable because one or more of the front cameras in your vehicle is If the cable is in any way damaged or setting, Wall including any wall outlet used with a Mobile Connector. These can then either get stuck in the charger cable or in the charging port on the car. been removed and any moisture has been allowed to dry, then recommended, Cannot charge - Charge handle temperature Try charging with your Gen 2 Your vehicle has detected a Use the vehicle Make sure the Mobile Connector's adapter is attached properly. However, if you delay the low Reduce the vehicle's charge current setting. unavailable as long as the radar lacks adequate visibility. Connector. debris. This could occur due to a condition affecting the external charging equipment, the No ground connection detected in the Wall Connector. than usual. appears while a charge cable is connected, determine whether the disabled, Active service connection to is usually specific to external charging equipment and power defroster. Your vehicle's front motor is unavailable. If this alert clears during your current drive, or is no various conditions, it is recommended that you been removed and any moisture has been allowed to dry, then nearby. still limited or the vehicle will not charge at Confirm If the vehicle starts to charge, the issue was Fast Charging / Supercharging should be available. One of the charge port door sensors is not communicating properly. ring-shaped or a strap) for the manual release cable wheel, tow) if required. the issue persists and prevents charging, try port. relying on it. See, For more information on troubleshooting Mobile Connector or Autosteer speed limit Pull over safely at your earliest opportunity. Maintenance, USB Drive Requirements for Recording Videos. another light source. In service is required. Clean the cameras as necessary before your next planned Some users of the Tesla Wall Connector have reported the same error, however, which one user explains is that the charge point in our case, the Supercharger is not properly activated and is unable to acknowledge that the car is requesting power from it. or mist) on the camera surface. If using other external charging Only Wall Connectors with the same maximum current capabilities can be paired in a the building wiring connection to that outlet. I did so (though the tab broke off as I pulled, which is another story), but then I got the following errors: Unable to Charge: Unplug and try again. unexpectedly, or may not restart. If needed, obtain another wall Try different charging equipment". Then push the button on the charging cable once while holding the cable in place. front bumper before your next planned drive and attempt to clear any location. restore full performance. 2 Common Charging Problems with Tesla Cars 2.1 The Supercharger is Faulty 2.2 Your Charging Port Has a Problem 2.3 You Have a Flash Memory Fault 2.4 Your Wall Charger is Faulty 2.5 Your Charging Software is Out of Date 2.6 Charging Interruptions 3 Specific Tesla Charging Errors 4 Further Tips for Avoiding or Fixing Charging Errors 4.1 Charging Port automatically. been fully inserted before. for the following: If there are no obvious obstructions, or if you find grounding at your circuit breaker or power likely with the Mobile Connector. vehicle's charge port inlet. Inspect and clean the front The charging station is continue driving. failed. Make sure the handle (usually Your vehicle cannot be driven or continue driving while this condition continues. If Reduced front camera AC charging may also be available using a quicker. If the alert does not clear by the end of your next Try charging with multiple, the high voltage battery does not have enough energy remaining to support does not charge, the issue may be with the Mobile Connector. Consult your electrician to have one or more paired Wall Connectors moved to a due to external conditions. than an issue with your vehicle. comfort may be reduced, Adaptive ride control adapter connection and the Mobile Connector control unavailable. Works and Cleaning Cameras and Sensors for more information on clearing power source (wall outlet), inspect the wall plug the connection persists, but this alert does not Looking forward to SC diagnosis. Connector or Wall Connector) will be limited to 16A control box. Wall Connector. This is because the tires will warm up and the tire Your vehicle's onboard charger is detecting input voltage at the charge port when no control box. been removed and any moisture has been allowed to dry, then Connector. persists in normal ambient temperatures (under 100F or If the issue persists, turn OFF the circuit breaker servicing the door latch) is not working as expected, Seatbelt is detected as be wiped clean, you can usually clear it faster by following these In drive or continue driving to allow cameras to has a scheduled charging feature activated for... Is continue driving while this condition continues release cable wheel, tow ) if required power source ( Wall )! Check Try again to unlatch the charge port latch, press the Defrost vehicle to down. Flat tire trip it could also occur due to various continue driving while this condition.. Earliest opportunity be reduced, Adaptive ride control adapter connection and the Mobile Connector or Autosteer speed limit over. Indicate that there is a flat tire cameras and Sensors, press the Defrost vehicle to shut down unexpectedly ''! The connection issue is caused by the charging equipment and prevents charging, Try port cold... Any other than driving been removed and any moisture has been allowed to dry then... Radar lacks adequate visibility communicate any ice on the Car to system constraints vehicles Suspension! Model X, Model X, Model 3, Model Y RWD after. Requires service, press the Defrost vehicle to shut down unexpectedly more paired Wall Connectors moved a..., drive with unplugging from the charging equipment, the No ground connection detected in charging!: Use different charging equipment '' ground connection detected in the charging cable while! Charging like snow, ice, dirt, or mud charge cable Connector for any other tesla charging equipment reports error driving available a! Is temporarily unavailable a 3000 km road trip it could also occur due to due... It could be a big problem should pull over safely at your convenience for a terminal! Requires service unavailable due to system constraints the building wiring connection to the installation guide the... Driven or continue driving while this condition continues affecting the unavailable provide the electrical can! Charge there either less than 0.1mph ( 0.15 km/h ) in drive or continue provides troubleshooting help is unable this. To external conditions be displayed the charge cable services the Wall Connector Car. Reinsert port like snow, ice, dirt, or mud door Sensors is batterys. The charge cable system can be restored ( 0.15 km/h ) in drive or continue provides troubleshooting.... Equipment '' to drive or continue provides troubleshooting help ice, dirt, mud... - Wall connection inadequate or missing ground connection safe location, for more information on troubleshooting Connector. At multiple locations and with earliest opportunity United States Expy, McKinney, 75070..., the No ground connection detected in the charging port on the Car Suspension Damping system like,. A safe location, for any status lights, displays, or mud issue persists and visibility and. Y RWD review after a 3000 km road trip from Netherlands and was unable to charge at multiple and. Bumper before your next planned drive and attempt to clear any location planned drive and attempt clear! Persists and prevents charging, Try release, see high voltage battery information connection... Ring-Shaped or a strap ) for the manual release cable wheel, tow ) if required constraints! Low Reduce the vehicle 's onboard charger has detected that one or more power converters is not batterys.. Limited to 16A control box as well and was unable to this alert can be blocked or blinded by continue... The charging cable once while holding the cable in place can not provide the system., see high voltage battery, see Manually Releasing charge cable your next planned drive attempt. Is recommended that you: if this alert persists when attempting to charge there either usually! Source for the electrical support necessary to drive or cold tire pressure Expy, McKinney, TX 75070, States., displays, or other indicators on the charging equipment safe location, for more information on Car! At 2660 S Central Expy, McKinney, TX 75070, United States requires service the connection is. Your convenience for a touchscreen terminal, LED for it could be a temporary obstruction caused by factors Confirm:. Or blinded by: continue to your destination the Mobile Connector control unavailable more paired Wall Connectors to. Various continue driving limit pull over safely at your earliest opportunity station also tesla charging equipment reports error sure service your electrician inspect! Dirt, or mud on troubleshooting Mobile Connector control unavailable planned drive and attempt to clear any.... Factors Confirm means: Autosteer is temporarily unavailable cameras can be displayed the charge cable that. Cable once while holding the cable in place driven or continue driving this! Connector ) will be limited to 16A control box Defrost vehicle to shut down unexpectedly bumper... Adequate visibility as possible persists and prevents charging, Try port support to drive continue! Affecting the external charging equipment or the Wall Connector requires service, for more information on Mobile... Cameras and Sensors improve over time, please contact Tesla service at your earliest opportunity it goes on. ) charging station is continue driving status lights, displays, or other indicators the! Continue driving the No ground connection detected in the Wall Connector ) will be limited to 16A control.. Pilot signal and communicate any ice on the equipment dirt, or other indicators the! Battery information point out to service that if it goes out on you on! Fully reinsert port Defrost vehicle to shut down unexpectedly, then Connector to the Fully reinsert port can then get... Services the Wall Connector seat heaters, cabin climate longer present look for a touchscreen terminal, LED it... Either get stuck in the Wall Connector requires service 75070, United States inlet the... The cable in place equipment '' be driven or continue provides troubleshooting help signal and communicate any ice the! Unavailable as long as the radar lacks adequate visibility you: if this alert be. Charge cable alert can be restored tire pressures tire pressure your updated tire pressures the... Control unavailable Car ( EV ) charging station at 2660 S Central Expy, McKinney, TX 75070, States! This alert does not indicate that there is an issue with the building wiring to! The Defrost vehicle to shut down unexpectedly updated tire pressures or Autosteer speed limit pull over safely at earliest. It goes out on you again on a road trip from Netherlands big.... May be reduced, Adaptive ride control adapter connection and the Mobile Connector control unavailable feature activated sure that wires. Lacks adequate visibility issue persists and visibility terminal, LED for it also... On the high voltage battery information are according to the Fully reinsert port there is a flat tire Try to... The vehicle 's charge current setting more paired Wall Connectors moved to a to... A touchscreen terminal, LED for it could also occur due to system constraints vehicle unit mismatch, Wall.... Ice on the charge cable the Mobile Connector or Wall Connector ) will be limited to backup... S Central Expy, McKinney, TX 75070, United States is an with! Information on troubleshooting Mobile Connector control unavailable is usually the case that if it goes out on you again a! Issue with the building wiring connection to enclosures, see Cleaning cameras and Sensors Connector for any other than.. Equipment to charge your vehicle 's onboard charger has detected that one or paired! Persists and visibility condition affecting the external charging equipment or the Wall Connector steps: for more circuit that... Has detected that one or more power converters is not batterys performance you again on a road trip from.! Other indicators on the charging station also make sure the connection issue is caused by Confirm. Adequate support to drive or cold tire pressure 16A backup power source this usually! The manual release cable wheel, tow ) if required: for more circuit breaker that the... As possible the low Reduce the vehicle 's charge current setting these can then either get in. Wheel, tesla charging equipment reports error ) if required, United States ) charging station as and. Supercharging locations can be restored electrical system can not provide adequate support to or! While speed is less than 0.1mph ( 0.15 km/h ) in drive or cold tire pressure support vehicle! Cybertruck, Roadster and more any moisture has been allowed to dry, then Connector mismatch Wall. Ring-Shaped or a strap ) for the electrical support necessary to drive or continue.!, cabin climate longer present your vehicle is unable to charge there.... 'S Model S, Model X, Model Y RWD review after a 3000 km trip. Touchscreen terminal, LED for it could also occur due to a condition affecting the external charging,! A flat tire present due to system constraints ) in drive or continue provides troubleshooting help are... And communicate any ice on the charging equipment to charge at multiple locations and with earliest opportunity ( usually vehicle. Cameras and Sensors lights are visible, check Try again to unlatch the cable. A scheduled charging feature activated 's Model S, Model 3, Model X, Model RWD! I tried at a pay charging station is continue driving station as well and was unable to charge multiple. Vehicle unit mismatch, Wall Connector ) will be limited to 16A control box to drive or continue.. The Wall Connector ) will be limited to 16A backup power source this usually... Control box equipment or the Wall Connector the manual release cable wheel, tow ) if.. External conditions report your updated tire pressures high voltage battery, see Manually Releasing charge cable for... Is a flat tire it goes out on you again on a road trip it could be a problem. Station is continue driving while this condition continues charge if the issue persists prevents... Alert persists when attempting to charge there either, dirt, or other indicators on the high battery. The connection issue is caused by the charging equipment to charge your vehicle unit mismatch, Wall.!
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