I hope that you will give us a second chance to prove that we are well able to meet all your expectations.
Nice design furnitures. Hi, wil you be able to provide a zurich city travel pass during our stay? George A. Very much appreciated.Too much co-operation from staff.”, “Kids were free of charge. Perfect for all your needs. Only a customer who has booked through Booking.com and stayed at the property in question can write a review.
Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Thanks, We planned to book 2 rooms, Do you provide sofa bed.?
Guests loved walking around the neighbourhood! The hotel was very nice and the staff was very sweet to us.”, “Good value for money, friendly staff, interesting location”, “Reception staff were perfect, we stay at christmas and given a late check out til 2 o’clock”, “The location was nice as it was near a tram stop. Good value for money”, This property has taken extra health and hygiene measures to ensure your safety is their priority. Perfect hotel for families.”, “I loved the location in the old industrial quarter with cool places to go out nearby. I booked a room for 2 people. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. The restaurant Novotel Café with its terrace offers international dishes. Pros: very good swimming pool (max 6 ppl at a time) with a special key card to access, good safety measures (1 person/in the lift at a time, sanitizer in the lift!, automatically opening doors from/to garage and friendly staff, DYI gift for kids was nice gesture, welcoming drink. Copyright © 1996–2020 I do acknowledge, that there is still “room for improvement”. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The tv in the room was great with multiple language channels to choose from. I do apologize, this shouldn't happen and of course this has already been discussed with the team. Contributions to Booking.com are a reflection of the dedication of our guests and properties, so we treat them with the utmost respect. even after clarifying the booking issue, I got an invoice to pay more.
Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Best regards, Christina Bonertz General Manager, Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Tawi Upin Front Office Supervisor, Dear Mr. D., Thank you for taking the time to review your stay at Novotel Zürich City-West. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Sincerely, Christina Bonertz General Manager, Lieber Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Zurich City West.
Sports lovers will get their money's worth in the hotel's fitness & pool area or Limmat.
“I stayed with my family (wife and 4-year-old daughter) during the weekend. Direct connections to the airport and downtown, within 15min.
There’s a tram stop right in front of the hotel that gets you to the station or into the city in 10 minutes. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions.
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