On 16 April, DBS also launched Digibank in India, a mobile-only bank that is paperless, branchless and involves no signatures. Fred is now one of the people spearheading the chatbot initiative at UoB. The virtual assistant is able to handle 80% of customer requests without human intervention while the balance 20% of customer requests go to live chat sessions. Only current account holders can apply for the UOB online banking. We were the first to adopt it in the UK six years ago.”. In addition to wanting conversational access to FAQ info, they’re also showing demand for an in-class chatbot with personal data at its fingertips, so that it can answer user-specific questions, i.e., “tell me my latest grade.”. DBS has redesigned its IT infrastructure, leveraging on big data, biometric and AI to make banking simple and seamless for customers. All Rights Reserved. 2018 was a big year for fintech as e-wallets and digital payments in Singapore are on the rise and companies are coming up with more solutions to meet the consumer needs of today. Vulcan Post creates content to make smarter consumers and inspired entrepreneurs.
View More . Chatbots are exploding in the finance industry, and it’s no surprise why. The bank, through a survey conducted in September 2017 in Indonesia, Thailand, and Malaysia, found that millennials “respond better to prompts that are fun and do not make them guilty” when it comes to getting guidance for personal finance. MY UTRADE is the official Facebook account for UOB Kay Hian in Malaysia, bringing you top retail investment news, summary, trends and research. Click here to learn about advertising, content sponsorship, events & rountables, custom media solutions, whitepaper writing, sales leads or eDM opportunities with us. Get unlimited access to The Straits Times and more at S$ 0.99/month. Where can I buy UOB Gold Certificates? You can read this subscriber-only article in full, All done! Run your business without fussing over your financial and corporate needs, SIA may exhaust $8.8b debt proceeds before market recovers: analyst, TikTok's parent mulls injecting billions into Singapore: report, CapitaLand prices $800m fixed rate senior notes at 2.9%, Singaporean home-buyers snub central region in favor of affordability, StarHub takes Telecommunication Case Study of the Year at SBR's Asian Business Case Studies Awards, Pantavanij's remarkable solution wins eProcurement Case Study of the Year, GeTS Asia secures ePayments Case Study of the Year with CALISTA, Opening up banking: Building data decency into financial networks, Keeping the world online in times of crisis and beyond, Coal and renewables to put the squeeze on gas, Green hydrogen to support Australian renewables' growth momentum, Philippines' power consumption to contract by 5.9% by end-2020, Deutsche Bank China to provide $43m trade finance facility to CNTIC, Behind Avaada Energy's rapid expansion across India, Two-thirds in Hong Kong look for discounts at least once per day, Deloitte China's Edward Au on Hong Kong's vibrant IPO scene, Deliveroo's raises over $300k for Feeding HK, Singapore's hoolah launches physical retail store solution, Alibaba's Cainiao to expand last mile network in Singapore, Weekly News Wrap: Holiday spending hinges on the rich; Polish e-commerce Allegro plans $266m IPO, Retailers offset volume sale reduction through omnichannel approach, Consolidation in the cards for retailers and suppliers, ABF, Poly to host communication trends and technology webinar on 22 October, CIMB Bank to open branches in Malaysia over two weekends, KASIKORNBANK's senior VP for retail business joins speakers for the ABF Retail Banking Virtual Conference, Bank of East Asia's CDO joins speakers list for the ABF Retail Banking Virtual Conference. Code And Get Hired: DBS Wants To Recruit More Female Developers Via Its Hackathon This Year. UOB launches TMRW in its second market, bringing simple and fun digital banking to Indonesian millennials. Fred describes how students and teachers alike will benefit from the time savings the chatbot provides: “With the chatbot available, there’s less time spent constantly hunting down mundane details, like deadlines, or finding out who’s responsible for such-and-such. we proudly announced our partnership with UOB. Fred talks about finding that final piece to bring it all together: “I found Google Cloud Dialogflow, and already had Canvas, and finding something to connect the two was the next step,” explained Fred. What can Singaporean retailers do to beat the post-pandemic blues?
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