As soon as we have created a new clinic appointment for you, changed or cancelled an appointment, you will receive a text message. Be aware that sometimes appointments can take up to half a day. If you are unable to wear a face mask or face covering while in a public place, or need assistance due to your age, health or disability, you can print off a badge to let other people know. Exceptions will be made for adults requiring a carer, and for children under 18 who require a parent or legal guardian with them. To change or cancel your outpatients appointment: These decisions are not taken lightly and we appreciate that delays of this nature have a personal impact. If you have not been contacted to attend your face-to-face appointment, you can assume we will contact you to offer a telephone or video consultation as an alternative. This is to make sure you are not infectious to other patients. Please check you are able to come to your appointment and let us know if you can’t. If you have young children, you can bring them with you. At the end of your outpatient appointment, we will discuss next steps with you. This means our team of consultants will review the referral from your GP to ensure you are given an appointment at the most appropriate clinic for your needs. Our central booking office is open 08.00 to 20.00, Monday to Friday. Please set aside at least two hours for your first outpatient visit to allow for any tests or scans you may need. If wearing a face-covering is difficult for you, or if you are deaf or hearing impaired, please contact the number on your clinic letter before you come into hospital. We may send a one-time code to your mobile phone for added security. Outpatient appointments. Monday to Friday, 8am to 8pm ; Saturday, 8.30am to 12.30pm; Sunday and bank holidays: closed. You may need to come in for another appointment or be sent for tests.
Changing or cancelling your appointment. If you are coming in for diagnostic tests, please read any information we’ve sent to you with your letter. We want to make sure that you fully understand your condition and the different treatment options available. Please bring your appointment letter with you on the day. This means that doctors teach medical students during their clinics. Some of our services offer all your diagnostic tests plus your outpatient appointment in one day. In that case, your GP may ask you to select the date and time of your appointment while you are in the practice. You can bring your mobile phone with you to hospital, but it can be disturbing to other patients and staff if you take calls. You can also print off a badge if you need people to take off their mask or face-covering so you can better understand what they say. _______________________________________________________________________________________________.
This means we can discuss your test results and potential treatment plan with you after you’ve had the tests, all in one visit. We will write to your GP to let them know what happened at your appointment, including your test results and any treatment plan we have put in place for you.
Wearing this badge is a personal choice and not required by law. Click here to submit your comments to us. If unsure, contact our central booking team on 020 3313 5000 or email: appointments@imperial.nhs.uk. Some services – including some cancer and cardiology services – are referral assessment or triage services. All of our staff will be wearing their name badges and will introduce themselves to you. Our staff will keep you regularly informed of any delays. Our services use NHS e-Referrals (previously known as Choose and Book) to manage referrals to many of our clinics. Key Facts. Our services can be very busy, so it may be that there are no appointment slots available to book. Or alternatively you can contact us on the below numbers; Main Team (Outpatient Appointment Enquiries): 01227 868686. Some of our clinics are not available to book on e-Referrals. As soon as it is safe to do so, we will begin the process of re-scheduling procedures. Your appointment letter should tell you where to go for your appointment, but if you are unsure ask a member of staff to help. In some cases, we will be able to establish a treatment plan for you on the day. You have a fever and/or a new continuous cough. We ask you to complete this quick test to let us know how we’re doing. If your appointment has been postponed You will have received a letter from the relevant department informing you of the postponement. We’re piloting a new outpatient video consultation appointment service. To protect our patients and staff from the potential risk of coronavirus, please attend your outpatient appointment alone if possible. During your appointment, you may see your consultant or another doctor or nurse working in the same team.
So if you do not hear from us and do not have symptoms, please do attend your appointment as normal. You may be asked if you’d like to have your follow up outpatient appointment using our new video consultation service. There may be limited seating in the waiting area so please only bring one relative or friend with you. Find out more about your health records and how we protect your information. The specialties that are using the outpatient contact centre already are detailed below with their contact number and menu option.
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