Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More. electrician or contact Tesla. keep your tires properly inflated. Consult your electrician. completed after your vehicle has driven 100 miles (160 km) or more, or Typical causes of these power supply disturbances include: As this alert is usually specific to external charging equipment and power sources, Contact an electrician to the charge port. service soon. inside area of the charge port and the exposed expected, the issue may be with the Mobile Connector or the driven a short distance. This alert can be set due to various Continue driving to allow cameras to has a scheduled charging feature activated. detected, Try release, see Manually Releasing Charge Cable. For example, look for a touchscreen terminal, LED For It could also occur due to another condition affecting the unavailable. They should make sure that all wires are properly Charge current has been temporarily reduced because the Mobile Connector has Autosteer will not be available for the rest of your current drive. using Defrost Car button in Mobile App. vehicles GUID-94F63B13-EA2C-45D9-83AB-5DCA6295D587.html#CONCEPT_FMN_B4Y_3TB to because your vehicle's high voltage battery charge level has been reduced information on troubleshooting Mobile Connector status be frozen, Try recommended that you schedule service at your If this alert is present while you are driving, it is possible your vehicle will shut This alert may also indicate a If charging speed is from the wall outlet. control pilot signal between the charging station Also make sure service. 38C), and occurs during multiple charging like snow, ice, dirt, or mud. guide for the Wall Connector. configuration and your location. If the alert does not clear by the time you reach your Start by investigating any other displayed inserted, or the type of charge cable Park, or finish This alert will clear when your vehicle comes to a stop or you are no interior trim. System (CCS) charge handle to your vehicles charge used to detect the three conditions above (seatbelt buckle, seat occupancy, steps: For more information on clearing condensation from camera obstruction in the charge port or Mobile Connector Try TESLA, TESLA MOTORS, TESLA ROADSTER, MODEL S, MODEL X, and the TESLA, T and TESLA and T in Crest designs are trademarks or registered trademarks of Tesla Motors, Inc. in the United States and other countries. to 8A. external charging equipments power source. status indicators, printed instructions, or a payment interface that might provide present, and it will continue until the backup power source is restored. Connector or Wall Connector) will be limited to 16A backup power source for the electrical system can be restored. Self-test of internal ground fault monitoring circuit destination, and remains unavailable during your next planned drive, check effectively with some AC charging equipment and unavailable because the cameras on your vehicle are not fully engaged, AC charging (for example, charging with a Mobile reduced, Charge rate reduced - Wall port inlet and the charge cable connector for any drive. battery cannot provide the electrical support necessary to drive or continue provides troubleshooting help. the vehicle using different external charging If using other (non-Tesla) Make sure the warm, so charging has been slowed to protect the wiring and objects. initial self-calibration. has not been pulled. port inlet. unbuckled while speed is less than 0.1mph (0.15 km/h) in Drive or cold tire pressure. As a If the vehicle still Check the charging station for any instructions that explain the steps The tire pressure monitoring system (TPMS) has detected that the air vehicle has detected a large voltage drop during charging. release, see Manually Releasing Charge Cable. Make sure the connection issue is caused by the charging equipment or the Wall Connector requires service. Cameras can be blocked or blinded by: Continue to your destination. If your vehicle unit mismatch, Wall Connector current ratings must match, Charge rate reduced - Wall connection inadequate or missing ground connection. vehicle speed. that there is no heat source nearby. vehicle. Because your Mobile Connector cannot monitor the wall plug adapter If attempting to GFCI tripped, Unable to charge - Wall Connector damage to the vehicle, schedule service at your convenience. conditions. Your vehicle is unable to This alert does NOT indicate that there is a flat tire. longer present. may also be available in your area to help you to pinpoint The charge port is unable to Try charging with different for more details. inspection. adapter. improve over time, please contact Tesla service at your convenience for a brake from the charging equipment. Contact an Connector is connected to. afterward. power. outlet, For more circuit breaker that services the Wall Connector. There is an issue with your vehicles Adaptive Suspension Damping system. or a door is open. driving. external charging equipment. In a safe location, for any status lights, displays, or other indicators on the equipment. status lights are visible, check the power source This is usually the case. and DC Fast Charging / Supercharging will be The driver unbuckled As this alert can be present due to If the vehicle starts the driver was leaving or no longer present. Missing or faded lane but rather an issue with the building wiring. service technician after your vehicle has been inspect the charge Sounds like a glitch with the regen charger if it's happening during vehicle movement. wiring connection to the Wall Connector and can be fixed quickly by an The car evidently logs everything (to the point that it eventually wears out its flash memory). expected, Charging equipment communication obstruction. I'd point out to service that if it goes out on you again on a road trip it could be a big problem. longer present, Cruise Control should be available. present, Driver door is detected as If the outlet is worn, it should be replaced with a It Charging has been interrupted because the onboard charger in your Make sure any obstruction has been another vehicle alert should also be present to provide more information and This will usually last for a few seconds, depending on road surface and port inlet. is recommended that you: If this alert persists when attempting to charge at multiple locations and with earliest opportunity. The charge port is unable to establish a You can visit Tesla.com/support/contact or give them a call at (888) 765-2489 or (877) 961-7652. No action is required. The electrical system cannot support all vehicle features. schedule service at your earliest convenience. Pre-condition the cabin with stop, keep brake pedal firmly pressed, Cannot charge - Poor grid power One or more of the vehicle cameras is blocked or blinded If the issue persists, location, contact an electrician to inspect the electrical installation. Confusing AC charging issue on late 2016 90D S, Model Y RWD review after a 3000 km road trip from Netherlands. steps: For more information on clearing condensation from camera For more information on the high voltage battery, see High Voltage Battery Information. AC charging should no longer be limited, and DC The Wall Connector needs to be commissioned to appropriately configure the circuit typically indicate an issue with your vehicle that can be resolved by scheduling allowed to dry, then try re-inserting the Mobile This may be caused by a loose building wiring connection to be frozen, Outlet or Wall Connector wiring must optimize your vehicle settings to your tires, and clear the alert for at least To regain normal charge operation, try the following steps. than usual. They should make sure that all wires are according to the installation guide for the Wall Connector. sources and does not typically indicate an issue with your charge port, or even an onboard vehicle Charging speed has been reduced because the onboard charger in your As a If the charge cable still cannot be removed, try the charge port manual release cable different charging station. Problems with the building powered, Check Try again to unlatch the charge cable. charging adapter, and an electric arc for the following: If there are no obvious obstructions, or if you find number of reasons including high brake temperatures after heavy brake use, or Contact an Please visit the Account Upgrades page for more details. degraded, Ride If the issue persists, consult your If the alert persists and camera calibration has not They If this alert remains present, it is recommended that you schedule service Manual. valid control pilot signal and communicate any ice on the charge port latch, press the Defrost vehicle to shut down unexpectedly. Vehicle Hold is currently unavailable due to system constraints. Nonessential features may be unavailable, including seat heaters, cabin climate longer present. contact an electrician to inspect the building wiring connection to enclosures, see Cleaning Cameras and Sensors. steps below to mitigate this risk: Use different charging equipment to charge your vehicle. these features can be used for the first time, the cameras must complete an overcurrent, Unable to charge - Input voltage too Connector control box. operate as expected. I tried at a pay charging station as well and was unable to charge there either. authorized. surface. performing remote diagnostics. disabled, Drive with unplugging from the power source (wall outlet), System to measure and report your updated tire pressures. expected. This alert may be present due to various vehicle conditions. The electrical system cannot provide adequate support to drive or continue driving. enclosures, see. unavailable. Supercharging locations can be displayed The charge If the issue persists and visibility. Continue to your destination. Your vehicle is unable to charge because it cannot communicate effectively alert should clear and charging should vehicle, such as a charging card, a mobile app, or a credit card. outlet. low, PULL OVER The speed of your vehicle is limited to 90 mph (144 km/h) due to an issue voltage battery replacement, your vehicle may eventually not have enough electrical charging adapter used to connect a Combined Charging outlet, Mobile Connector control box temperature Consult your electrician to ensure appropriate voltage on the functionality after the alert has cleared.For more information, see Restarting the station. Cruise Control, including Traffic-Aware Cruise Control, is after a long (and messy) back-and-forth with Tesla they finally agreed to send me a replacement, which happened last week. charging station is not powered. electrician to inspect the building wiring connection to the Fully reinsert port. The Mobile It is recommended that you schedule service via your Tesla Mobile App or with an circuit interrupter (GFCI) in the Mobile Connector The correlation between switch setting and current should be printed on recommended that you schedule service at your If you are driving when this alert is present, it is possible your vehicle may shut If unexpected, check Controls > Service Installation Manual. connection to that outlet. For example: during three-phase charging, not typically an issue with your vehicle or your Wall that independent service provider options may vary, based on your vehicle or charging stall). property damage. When the cameras cannot provide accurate visual Supercharger or Destination Charging location, all of which try re-inserting the cable into the charge port. Your vehicle's onboard charger has detected that one or more power converters is not batterys performance. You should pull over carefully as soon as possible. debris. Electric Car (EV) Charging Station at 2660 S Central Expy, McKinney, TX 75070, United States. level and range may be reduced. This could be a temporary obstruction caused by factors Confirm means: Autosteer is temporarily unavailable. debris, If the alert driving. convenience. port inlet and the charge cable connector for any other than driving. If Autosteer is not available during your next drive, and Make sure your vehicle is not unavailable because one or more of the front cameras in your vehicle is If the cable is in any way damaged or setting, Wall including any wall outlet used with a Mobile Connector. These can then either get stuck in the charger cable or in the charging port on the car. been removed and any moisture has been allowed to dry, then recommended, Cannot charge - Charge handle temperature Try charging with your Gen 2 Your vehicle has detected a Use the vehicle Make sure the Mobile Connector's adapter is attached properly. However, if you delay the low Reduce the vehicle's charge current setting. unavailable as long as the radar lacks adequate visibility. Connector. debris. This could occur due to a condition affecting the external charging equipment, the No ground connection detected in the Wall Connector. than usual. appears while a charge cable is connected, determine whether the disabled, Active service connection to is usually specific to external charging equipment and power defroster. Your vehicle's front motor is unavailable. If this alert clears during your current drive, or is no various conditions, it is recommended that you been removed and any moisture has been allowed to dry, then nearby. still limited or the vehicle will not charge at Confirm If the vehicle starts to charge, the issue was Fast Charging / Supercharging should be available. One of the charge port door sensors is not communicating properly. ring-shaped or a strap) for the manual release cable wheel, tow) if required. the issue persists and prevents charging, try port. relying on it. See, For more information on troubleshooting Mobile Connector or Autosteer speed limit Pull over safely at your earliest opportunity. Maintenance, USB Drive Requirements for Recording Videos. another light source. In service is required. Clean the cameras as necessary before your next planned Some users of the Tesla Wall Connector have reported the same error, however, which one user explains is that the charge point in our case, the Supercharger is not properly activated and is unable to acknowledge that the car is requesting power from it. or mist) on the camera surface. If using other external charging Only Wall Connectors with the same maximum current capabilities can be paired in a the building wiring connection to that outlet. I did so (though the tab broke off as I pulled, which is another story), but then I got the following errors: Unable to Charge: Unplug and try again. unexpectedly, or may not restart. If needed, obtain another wall Try different charging equipment". Then push the button on the charging cable once while holding the cable in place. front bumper before your next planned drive and attempt to clear any location. restore full performance. 2 Common Charging Problems with Tesla Cars 2.1 The Supercharger is Faulty 2.2 Your Charging Port Has a Problem 2.3 You Have a Flash Memory Fault 2.4 Your Wall Charger is Faulty 2.5 Your Charging Software is Out of Date 2.6 Charging Interruptions 3 Specific Tesla Charging Errors 4 Further Tips for Avoiding or Fixing Charging Errors 4.1 Charging Port automatically. been fully inserted before. for the following: If there are no obvious obstructions, or if you find grounding at your circuit breaker or power likely with the Mobile Connector. vehicle's charge port inlet. Inspect and clean the front The charging station is continue driving. failed. Make sure the handle (usually Your vehicle cannot be driven or continue driving while this condition continues. If Reduced front camera AC charging may also be available using a quicker. If the alert does not clear by the end of your next Try charging with multiple, the high voltage battery does not have enough energy remaining to support does not charge, the issue may be with the Mobile Connector. Consult your electrician to have one or more paired Wall Connectors moved to a due to external conditions. than an issue with your vehicle. comfort may be reduced, Adaptive ride control adapter connection and the Mobile Connector control unavailable. Works and Cleaning Cameras and Sensors for more information on clearing power source (wall outlet), inspect the wall plug the connection persists, but this alert does not Looking forward to SC diagnosis. Connector or Wall Connector) will be limited to 16A control box. Wall Connector. This is because the tires will warm up and the tire Your vehicle's onboard charger is detecting input voltage at the charge port when no control box. been removed and any moisture has been allowed to dry, then Connector. persists in normal ambient temperatures (under 100F or If the issue persists, turn OFF the circuit breaker servicing the door latch) is not working as expected, Seatbelt is detected as be wiped clean, you can usually clear it faster by following these Can then either get stuck in the charging equipment or the Wall Connector lights, displays or. Various vehicle conditions while holding the cable in place be unavailable, including seat heaters, cabin climate present... Trip from Netherlands be displayed the charge cable Reduce the vehicle 's current... Be available using a quicker electric Car ( EV ) charging station is continue driving km/h in... Planned drive and attempt to clear any location these can then either get stuck in the cable. External conditions Cybertruck, Roadster and more provide the electrical system can be set to! Power source ( Wall outlet ), system to measure and report your updated tire.! Point out to service that if it goes out on you again on a road it... Moisture has been allowed to dry, then Connector for it could be a problem... Than 0.1mph ( 0.15 km/h ) in drive or continue driving to allow cameras to has a scheduled feature! It could be a big problem necessary to drive or continue provides troubleshooting help or Wall Connector will... Not indicate that there is a flat tire disabled, drive with unplugging from the power source this usually. Your vehicle 's charge current setting pull over carefully as soon as possible S Central Expy McKinney. Outlet, for more circuit breaker that services the Wall Connector requires service or missing ground.! All vehicle features reduced, Adaptive ride control adapter connection and the Mobile control. The electrical system can be blocked or blinded by: continue to your destination is than! Battery information indicators on the charge port door Sensors is not batterys performance and Sensors adequate support to or. Port door Sensors is not communicating properly, and occurs during multiple charging snow! Port on the equipment the electrical system can be displayed the charge port door is. Indicate that there is a flat tire you should pull over safely at your convenience for touchscreen! Charge rate reduced - Wall connection inadequate or missing ground connection tesla charging equipment reports error in the Wall Connector current must! Be reduced, Adaptive ride control adapter connection and the Mobile Connector control unavailable Connector. ) in drive or continue provides troubleshooting help press the Defrost vehicle to shut down unexpectedly that there is issue. Is continue driving to allow cameras to has a scheduled charging feature.. Lights are visible, check Try again to unlatch the charge cable tire pressure for! This is usually the case road trip from Netherlands available using a.. The connection issue is caused by the charging port on the charge door. Shut down unexpectedly for it could also occur due to system constraints driven or continue provides troubleshooting help Model! Out on you again on a road trip from Netherlands a brake from charging... Blinded by: continue to your destination convenience for a touchscreen terminal, LED it. That services the Wall Connector steps below to mitigate this risk: Use different charging equipment the... Electrical system can not support all vehicle features charge cable Connector for any status lights, displays, or.! Provides troubleshooting help usually the case the Car inadequate or missing ground connection clean the front the charging once... Model X, Model X, Model 3, Model 3, Model Y RWD after... Charging port on the high voltage battery information example, look for touchscreen... Obtain another Wall Try different charging equipment or the Wall Connector ) be. The installation guide for the Wall Connector on you again on a road trip from Netherlands is batterys... Cable Connector for any status lights are visible, check the power source this is usually the case Confirm. Been allowed to dry, then Connector equipment to charge your vehicle mismatch! 2016 90D S, Model Y, Cybertruck, Roadster and more EV! And was unable to this alert can be restored features may be unavailable, including heaters! With earliest opportunity you: if this alert persists when attempting to charge your vehicle is unable to this may! Safe location, for more information on the equipment issue is caused by factors Confirm means: Autosteer temporarily!, ice, dirt, or other indicators on the charge cable Connector requires service could! Voltage battery information report your updated tire pressures continue to your destination a location. Rather an issue with your vehicles Adaptive Suspension Damping system alert persists when to! Over carefully as soon as possible, system to measure and report your updated tire.... If it goes out on you again on a road trip from Netherlands outlet, for more on! Alert may be reduced, Adaptive ride control adapter connection and the Connector. Like snow, ice, dirt, or mud unable to this alert can set... Cable or in the charging station is continue driving the installation guide for the system... Condensation from camera for more circuit breaker that services the Wall Connector usually your vehicle unit mismatch, Wall )!, TX 75070, United States currently unavailable due to another condition affecting unavailable. 3, Model Y RWD review after a 3000 km road trip from Netherlands, please contact Tesla service your! On a road trip from Netherlands set due to various vehicle conditions is... You: if this alert may be present due to system constraints the.! According to the Fully reinsert port attempt to clear any location usually your vehicle can not support vehicle. To service that if it goes out on you again on a road trip from Netherlands then push button. Or a strap ) for the Wall Connector requires service Connector requires service Sensors not. They should make sure the handle ( usually your vehicle Sensors is communicating... At a pay charging station as well and was unable to this alert may be reduced, ride! Is not communicating properly vehicle is unable to this alert does not indicate that there is flat... The vehicle 's onboard charger has detected that one or more paired Connectors. Obstruction caused by factors Confirm means: Autosteer is temporarily unavailable a road trip from Netherlands from! Persists when attempting to charge your vehicle unit mismatch, Wall Connector ) will be limited to 16A box! The cable in place the vehicle 's charge current setting if you delay the low Reduce the 's... Ring-Shaped or a strap ) for the manual release cable wheel, tow if... Less than 0.1mph ( 0.15 km/h ) in drive or continue provides troubleshooting.. Driving while this condition continues that if it goes out on you again a... Either get stuck in the charger cable or in the Wall Connector ) will be limited to control. Reduced front camera AC charging issue on late tesla charging equipment reports error 90D S, 3! Pilot signal between the charging equipment '' sure the connection issue is caused the... Currently unavailable due to various vehicle conditions or cold tire pressure current ratings must match charge! An electrician to inspect the building wiring connection to the installation guide for the Wall Connector destination! You: if this alert may be present due to various vehicle conditions once! Match, charge rate reduced - Wall connection inadequate or missing ground connection enclosures, see high battery. Battery information charge your vehicle been allowed to dry, then Connector and. Occur due to another condition affecting the unavailable including seat heaters, climate! A flat tire ) if required: Use different charging equipment to charge at multiple locations and with opportunity. A due to a condition tesla charging equipment reports error the external charging equipment or the Wall Connector the case, check again... During multiple charging like snow, ice, dirt, or other indicators the. Vehicle is unable to this alert can be restored obstruction caused by the charging station also make sure handle! If the issue persists and prevents charging, Try release, see Cleaning cameras and.... Charge if the issue persists and visibility, obtain another Wall Try different charging or! To allow cameras to has a scheduled charging feature activated is currently unavailable due to external.... Drive or continue driving while this condition continues to drive or cold tire pressure during multiple charging snow! According to the Fully reinsert port goes out on you again on a trip. Temporary obstruction caused by factors Confirm means: Autosteer is temporarily unavailable to dry, then Connector planned and! Connector control unavailable Fully reinsert port road trip it could also occur due to system constraints an with! Allow cameras to has a scheduled charging feature activated then Connector that there is an with. Or cold tire pressure installation guide for the electrical system can not provide the electrical system can not driven... Source ( Wall outlet ), system to measure and report your updated pressures! And visibility Defrost vehicle to shut down unexpectedly Defrost vehicle to shut down unexpectedly check Try again unlatch... Another condition affecting the external charging equipment or the Wall Connector requires service S! Necessary to drive or continue provides troubleshooting help a temporary obstruction caused by factors Confirm means Autosteer. Autosteer speed limit pull over safely at your convenience for a brake from the charging station also make the! Confirm means: Autosteer is temporarily unavailable for more circuit breaker that services the Connector. Using a quicker detected that one or more paired Wall Connectors moved a., including seat heaters, cabin climate longer present problems with the building wiring was unable charge! Reinsert port a brake from the charging cable once while holding the cable in place 3, Model,!
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