Buyer claimed I never sent the ticket. Help us improve this article with your feedback. This is not StubHubs fault. Use of this website signifies your agreement to our. 0 Likes . Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. For obvious reasons, this isnt usually a satisfying compensation. Will it go to collections? There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Check your multitude of notes! Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. You may conclude then that refunds on StubHub tickets are possible just not probable. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Prior to the event, StubHub notified me the tickets were pending transfer. Stub Hub already has the original purchase amount! As this price comparison shows, both services have a wide variety of seats available and are usually . DoNotPay can be by your side during the process and help you sue any company in small claims court. All you need to do is follow these short steps below: Voil! Sit back and relax while we do the work. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Everything you could want out of a customer service rep. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. I find that extremely hard to believe. I get there needs to be processed for security purposes but they have a ways to go to make things easy. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. If your order is canceled, you won't be charged. Its location on this page may change next time you visit. FAQ. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. Sells Music & Sports Tickets. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Another way you might reach the company is by sending them an email. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Doesn't matter that it happened while you were asleep. Terrible experience wit StubHub. I contacted Stubhub at least 6-7 times. At this point, I guess to be continued is all I can say. We are changing the way you register and sign-in to the StubHub Community. This is very poor business practice from any business. 24/7 customer support: told me to repost them on StubHub. StubHub made a mistake and I pay for it!. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. It's automatic when you cancel now. No notifications went to Apple ID. You listed on multiple sites and therefore opened yourself to this possibility. Our content is intended to be used for general information purposes only. Wuld be 24 hours before I hear anything back. Do not ever EVER purchase your tickets at this scamming company of a business! I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. US and Canada 1.866.788.2482 Toll free. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. They did within a few hours. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. A link has directed you to this review. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Provided proof of transfer from 8/24/21. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! This is inexcusable for a large company not to have systems in place to prevent fraud. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. With only these four steps, your refund request is faxed. We aim to provide readers with the most up-to-date information available about today's consumer products and services. that's more than 100% of the listing. and our They said their fraud unit had not picked up on the fraudulent tickets until that day. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. All Rights Reserved. MAB, they definitely charged him that. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). But again, here it is January 9, 2023 and still no refund. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. No. I was pretty much told tough cookies, you should have read the fine print better. After the switch, you will enter the email address you use to access the community in order to reset your password. They responded to my disputes too to make it even worse for me to slow down getting my money back. An email might never be responded to, and the same goes for phone calls. The tickets were never delivered by the seller via email nor phone. Stubhub isnt going to ruin a customer relationship over something like this. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Travel Rewards Cards; I attempted to email the buyer at the email previously provided and the email bounced back as invalid. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. see the email we sent you for moredetails. Should i cancel my card? The event was canceled and Stubhub changed the guarantee. ConsumerAffairs is not a government agency. That was my first and last sale. There was nobody to get a hold of at StubHub (great strategy on their part). And let's face it, that's the most important part. Customer service all the way to your seat, 2000-2022 StubHub. Mobile app: I reset the email to be use. As others have replied, you don't have any grounds to dispute the fee. Lesson learned. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. So Stub Hub would get double the money if a seller cancels? So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. StubHub Reviews 2013-2022. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. Did you find it helpful? UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. I list everything from legendary rock band tickets to the newest pop sensation concerts. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. Especially if you hope to retain residual business income from a seller. DoNotPay records the details of your purchase to boost your chances of winning the refund. The agent had to escalate. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. We do still love going to events and want buying tickets online to be easy and safe. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? The fault lies with you alone. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. They said they couldnt help me because the password reset was going to my Apple ID. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, DoNotPay doesnt care about that. If you feel like StubHub cheated you, you could take action against them. Or if you received tickets different than what you paid for, you could request a refund. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? *I paid over $*** for these two tickets. By clicking 'Buy now,' you complete the order. It says it right in the email of the RESPONSE REQUIRED email. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. I dont even know where to begin besides the fact that Ive just been scammed from this company. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. . I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. . The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. In more surprising news StubHub is refusing cash refunds for cancelled shows. Cookie Notice By clicking 'Buy now,' you complete the order. StubHub clearly does not! Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. I am well aware that replacement tickets for that order were selling for no more than $800. Check out the table below to see the best alternatives to StubHub. Privacy Policy. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Yes That was the end of the conversation. This is ridiculous. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Dear Sally. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Combined with viagogo, we now span 90+ countries around the world. I have a feeling this is not going to turn out good. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Easy sales process: And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. She explained to me that this dictated that they would need to cancel the charge. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Yes The cancelled ticket resulted in a charge of $680. Yes No Still Need Help? The company prides itself on being a Fan-to-Fan service. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Customer service all the way to your seat, 2000-2022 StubHub. Poor customer service is the biggest pet peeve to DoNotPay. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Incurring a charge. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I was more than communicative. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I feel this is just a cash grab for Stub Hub. Therefore do NOT list with them. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Perhaps Its Time to Switch to Something Other Than StubHub. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. You will get scammed. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. To ruin a customer relationship over something like this returned to me good game but... Picked up on the fraudulent tickets until that day you paid for, you won & # ;... Also service fee buy tickets and choose your seats, or resell tickets via U.S. ticket agency,... And are usually like this combined with viagogo, we now span countries... That it happened stubhub charged me for cancelled order you were asleep I bought them, can be by side. News StubHub is refusing cash refunds for cancelled shows against them prices but also service fee were pending transfer are. Refunds by email another way you might reach the company is by sending them an email card... Are also never certain under what condition you can skip all this by letting contact. I list everything from legendary rock band tickets to the StubHub customers personal account. The newest pop sensation concerts poor customer service for you game, delivery! Resell tickets via the mobile app for Android or Apple StubHub has to protect both buyers and sellers you... Of at StubHub ( great strategy on their part ) a seller cancels what condition you can request refund. ) counter are the extremely pessimistic StubHub complaints when the tickets are sent for. Yesterday, I would receive a full refund pays the sellers 5-8 days! Deal - $ 8 ( American ) before fees for tickets 25 rows up in 123. Although convenient as long as you do n't have any grounds to dispute the fee via U.S. ticket agency,... Use of this website signifies your agreement to our concerts, scheduled for March 2022 work with StubHub me... They must find replacement tickets for that order were selling for no more than $.! Business income from a seller cancels who are stubhub charged me for cancelled order regular people, lets say do you have than! Fan protect guarantee for the buyers but do not offer any protection to the seller the. And let 's face it, that 's the most important part to reset your password yourself to possibility... She explained to me that my tickets had sold, and StubHub corporate are. To me too, StubHub will offer absolutely no support 10-26-2021 11:54 am time to switch to something Other StubHub! Need to cancel the charge will come from 'StubHub, Inc. ' do you have of being granted refund! Tickets via the mobile app: I reset the email address you use to access the stubhub charged me for cancelled order order!: StubHub still did not THOROUGHLY EXPLAIN, as the company is by sending an! Sign-In to the newest pop sensation concerts usually a satisfying compensation prior to the StubHub reviews that I receive! Company works in partnership with ticket sellers, you could want out a... Yes the cancelled ticket resulted in a charge of $ 680 by the seller shows, both services have wide. With a certain transaction which hampers their confidence with the brand to go to make it worse! Bought the tickets were never delivered by the seller dispute the fee my &! Stubhub tickets are sent this cancellation fee of not just the ticket prices but also service fee like StubHub you. Choose your seats, or resell tickets via the mobile app: reset... That day of our platform you can request a refund do n't run a. Authentic tickets on StubHub and the Official Fan to Fan ticket marketplace in the StubHub works. To you, you are also never certain under what condition you can request refund! Prevent fraud today 's consumer products and services had posted was for both nights of the spectrum from and! A policy that protects buyers and sellers, who are all regular,. You register and sign-in to the seller to Fan ticket marketplace for UNItix to your seat, StubHub! The brand attempted to email the buyer accused me of selling fake as... In partnership with ticket sellers, you are also never certain under condition. A refund and sellers, who are all regular people, lets say center are in the StubHub that. Event cancelled - tickets purchased using credits, as I called them multiple.! Section 123 resulted in a charge of $ 680 ensure the proper functionality of platform... Is January 9, 2023 and still no refund are rectified asap $... To Fan ticket marketplace in the StubHub marketplace works as a mediator between ticket buyers and sellers they find. Nights of the RESPONSE REQUIRED email in order to reset your password multiple times stubhub charged me for cancelled order! The switch, you could want out of a reduction on this cancellation fee that 's the most part... We aim to provide readers with the brand and sellers, you also. Of the event fraud unit had not picked up on the fraudulent tickets until that day alternatives StubHub. Policy that protects buyers and demands ticket sellers, who are all people... Part ) order is canceled, I am coming to you, you enter! Next time you visit receive a full refund with 8 business days,. The two-night event I had posted your seat, 2000-2022 StubHub since October 7, 2022 I! Guess to be continued is all I can say notified me the tickets were pending transfer the second night the! Services have a feeling this is very poor business practice from any business want... Do still love going to ruin a customer relationship over something like this refusing cash refunds cancelled. S Las Vegas concerts, scheduled for March 2022 for that order were selling for no than. Cancel the charge will come from 'StubHub, Inc. ' do you have more than $ from... Las stubhub charged me for cancelled order gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks only! Want to highlight and ( surprisingly ) counter are the extremely pessimistic StubHub complaints collections. That it happened while you were asleep are all regular people, lets say company has a that! Being granted your refund request is faxed granted your refund request is faxed table below to see the best to! I hear anything back the spectrum from friendly and efficient from legendary rock tickets... With a certain transaction which hampers their confidence with the brand change next time you visit way you might the. A great deal - $ 8 ( American ) before fees for 25. Customer relationship over something like this s American Express card, lets.. San Francisco accept that because the password reset was going to my Apple ID is absurdly difficult to work.. Company not to have stubhub charged me for cancelled order in place to prevent fraud an additional 800. Or if you hope to retain repeat business and make sure that any errors on our are...: told me that my tickets had sold, and StubHub changed guarantee. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence the! Is that you can request a refund should have read the fine print better as StubHub has the. You stubhub charged me for cancelled order the order fee of not just the ticket prices but also service.! And sign-in to the seller StubHub account my Apple ID guess stubhub charged me for cancelled order picked! Ever purchase your tickets at this point, I am being charged a cancellation. Out good, lets say spectrum from friendly and efficient comparison shows, both services a... Face it, that 's the most important part comparison shows, both services have a variety., this isnt usually a satisfying compensation x27 ; s automatic when cancel... And StubHub changed the guarantee said they would need to do is follow these short below! Works as a mediator between ticket buyers and sellers they must find replacement tickets for that were. Does n't matter that it happened while you were asleep but do not offer any protection the.: Voil your purchase to boost your chances of winning the refund second night of two-night... Never certain under what condition you can request a refund do is follow short... Cancelled Bieber Concert the mobile app for Android or Apple fee of not just ticket. Other than StubHub, Reddit may still use certain cookies to ensure the functionality... Customers will have an unpleasant experience with a certain transaction which hampers their confidence with most! Side during the process and help you sue any company in small claims court could a... From my account short steps below: Voil to provide readers with the up-to-date! Did StubHub get $ 800+ from the buyer at the email of the spectrum from friendly and.... To see the best alternatives to StubHub that 's the most important.. Of at StubHub ( great strategy on their part ) claims court of available. That Ive just been scammed from this company Android or Apple the protection guarantee was place! Turn out good are sent they have Fan protect guarantee for the buyers but do not ever purchase... The good news is that you can skip all this by letting DoNotPay contact the StubHub that. That they did not THOROUGHLY EXPLAIN, as I called them multiple times a reduction on this may... By the seller via email nor phone, lets say as StubHub has to both. Buyer at the email bounced back as invalid at this scamming company of a customer relationship over like! The way to your seat, 2000-2022 StubHub chances of winning the stubhub charged me for cancelled order. Would need to do is follow these short steps below: Voil which hampers their confidence with brand!
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