Something tells me they are double dipping on my escrowed tax and/or insurance. Selene then sent a Notice of Default and Intent to Accelerate dated April 4, 2022. They are supposedly finding us a lender to do a permanent re-fi. I could see this as a means to abuse the elderly and disadvantaged, and fear many will lose their homes to what they THINK is legitimate. I have paid my mortgage on time every month for 4 years and made one late payment, only because I deposited a check from someone that bounced so I have no caught up on my last payment that was only 10 days late. I was very upset about this. Hello. I don't see that Selena Finance will have this option and that disappoints me. Because my escrow account was in the negative and this was to get it caught up. Once I finally got someone, she just raved about how great their company is even though the system wouldn't be updated until Monday with my account info. Hi all, qL]y~v3dqfkoH]( V)bNJjUP:EgaP Since then Selene has broken the law and lied to me. Phone Number (800) 735-2989. Granted that -/-/- is when it is due but I have a grace period of 15 days so it is not late until -/-/-. Call me. A call with Juan in Customer Service on April 11,2022 revealed that all payments had been Re: Loan # 661108 Contact please. Employee (Former Employee) - Dallas, TX - October 15, 2022. Thats all I can say in this forum. COMES NOW Plaintiff Selene Finance LP ("Selene"), and files this its Complaint against M&M Mortgage Services, Inc. ("M&M"), respectfully showing this Court as follows: PARTIES, JURISDICTION, AND VENUE 1. The county sold the property out from under us for an excess of $60,000.00 over what what owes on the property. At worst, Selens is a fraudulent and criminal company. If I did not reply they would would put a second rate policy to insure my resident at an outrageous premium. After seeing all these horror stories about them, I'm scared at how they are going to mess with my payments. They just acquired loan from previous lender who acquired from chasegiving me runaround on loan mod ..I was originally supposed to put at end of loan with community loan servicing..was waiting on paperwork because they said I was approved.then next thing I know they said they no longer serviced loan..call selenefirst thing when I looked up for ph # horror story after horror story 1 star rating most people said only cause was that you couldnt give a zero star rating. I have never been late. SELENE DOES NOT CARE ABOUT THEIR CUSTOMERS. I faxed and emailed them over and over. I sent selene 2500.00 on 12/1, and on 12/6/16 I called them to confirm receipt and to let them know of another payment in the amount of 2386.00 Im leaving this complaint about Selen with the hope that one person will not have to go through what I went through. According to the recent statement I received from them on January 31 2022 Im due for 6 payments which are absolutely wrong according to the loan modification offer, I have sent numerous emails with photos of the documentation to them on top of phone calls inquiring about my account getting updated the response is always we are in receipt of the documentation and we have to honor that offer , I havent received any returned communication from them at all. This is in follow up after a conversation with Selene customer service. Beware of this company. There is a lot of equity in this house, and I believe they are stealing homes from people with equity through the loan transfer process. Many brokers and agents became victims of a fraud and had to file a class action lawsuit against the company. I know have another late fee because payday isn't until Friday. This has been the worst customer On or about 10-11-18 a payment of 391.21 was unauthorized and made for a payment using a SunTrust account ending in the last for numbers of 0871. Also, I was trying to dispute $1371 they charged for insurance. Which I declined. Required fields are marked *. Also, this repayment plan was never done in writing. I tried to dispute but the customer service blocked and rejected my email. Is this your company? I have sent receipts and was advised to apply for a loan modification then they would work with me to give me credit for the amount I paid to Rushmore. I don't see any option for automatic monthly withdrawal. Featured review. And then I crossed paths with Countrywide and it would change my life and finances for ever. They just use it as bonuses to ### employees to screw over the public. Selene does not use text messages to request or collect payments from consumers. Contact Information. I had no choice 4 years ago other than to file chapter 13. We are readily available to assist you with your mortgage needs now and in the future. Thats insane. With that said, you do have rights and by simply understanding them and knowing how to exercise them, you can hold Selene Finance accountable for their actions. I had to file a chapter 13 also to save my house. [protected] All I was told was to send by moneygram from Walmart. They are in the business of acquiring homes as investments. But BOA called again a few months later, I had waited because I didnt want to just abandon my home of over 25 years, that I had completely paid off free and clear in 2006 ($120,000). - Have been calling about every 2 weeks since March to find out about our missing escrow money. My mortgage was bought by Selene. Selene provides a high-touch portfolio management approach to servicing loans. I bought home in 2008 was switched to BOA after big fall out then loan was switched over to Selene finance. The payments were at an amount I could now afford. I am in the same situation - stuck on the never ending remodification treadmill. I presently have my Mortgage Loan handled by Selene Finance Loan number [protected]. Type Private Status Active Founded 2007 HQ Houston, TX, US | view all locations I called Selene Finance and asked what to do. I was then given to a Roudy Sebastian who then proceeded to tell me that I was approved for the loan modification. I cant wait to sell my house so I don't have to deal with mortgage companies ever again. The company aims to customize loan servicing options for each homeowner. Rushmore sells it to selene finance like I have not pay them anything and I pay Rushmore loan management over70000 dollars wasnt accounted for when it went over to selene finance. Because the loan is under water, we can't re-fi on our own. They just added $2000 in Corporate Advance Balance Fees since my August 1 statement (today is August 8.) I encourage EACH of you to do the same. Im paying 9 percent interest on a sixty thousand loan. Selene finance is a private company based in Chicago. Hello Victoria, I was negotiating with them about loan modification. I have a loan modification and they never paid my property taxes last year. I have requested a pay off. Selene Finance has an overall rating of 2.8 out of 5, based on over 60 reviews left anonymously by employees. I am not behind, I am not late, I can afford my monthly payment. Selene Finance LP is dedicated to helping our homeowners preserve and maintain their investment. Go figure. Theyve done the same to me. (877) 735-3637 during the hours of Monday Thursday 8:00 am to 9:00 pm, CST and Friday 8:00 am to 5:00 pm, CST. 207 E. Canyon St., Colfax, WA 99111 Pay and incentives are not fair compared to the work that is expected to be done. 3 0 obj (877) 768-3759. Because Selene Finance mess my accounts so badly for a year and half telling me loan modification is in process later demanded all the funds and threatened to take over my property including deed. We are now 3 months behind and they have refused to work with us with a loan modification. <> Rocketreach finds email, phone & social media for 450M+ professionals. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. My mortgage was sold to Selene in July of 2021. While I had no intentions of moving, their unscrupulous actions forced me to sell to avoid foreclosure. I have yet to get confirmation in writting and they will not take the $30. Selene Finance received their last and final payment on 03/01/2022. I had never heard of them. Ive worked way too hard over 22 years restoring power to people from severe storms across our country and unfortunately, Ive suffered a spinal injury due to wear and tear to my body and needed a loan modification to lower my payments. removal of the late mark as there is evidence I called to explain the situation 1 time in 5years that it was past the due date. - On 10/19020 I received a letter from Selene Finance stating the trail Modification is due on 04/01/2021. I would always send it before the month was up so it did not show on my credit report. This is a matter that concerns us all and together we can help each other in many ways. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); I would like to join this suit as I am a victim of Selene Finance, Gregory Funding, and Ajax Mortgage, I'm sorry to hear this. Not sure why, my check arrived prior to the end of the grace period (15th). Selene finances is well-known as one of the best and most successful companies in the business of financing properties. I gave them all the details and they are NOT PLEASED! The Selene finance case involved claims of breach of contract, negligence, breach of fiduciary duty, and breach of warranty. Is anyone being contacted? please inform us all if anyone has any info on a lawyer to defend us on this matter against Selene Finance! Im interested in joining a class action against selene also..I cant say enuf against these crooks. But they wont help me pay them moving forward, and intend to make it impossible for me TO pay for months so they can consider me in default. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Dear FruseratedatVMF -- I'm in the same position. Selene Finance LP is dedicated to helping our homeowners preserve and maintain their investment. I just received a letter from this company asking for proof of property insurance. I was making my payments up until April Selene Finance focuses on strong loss mitigation strategies for diverse third-party clients, spanning from large banks to government agencies. She said wiring takes 24-48hours. They are VERY concerned. I plan on filing another lawsuit against Selene they treat older homeowners very disgraceful. Our audit objective was to determine whether Selene processed delinquent loans in accordance with HUD's requirements, especially Loss Mitigation program requirements. I was leaning towards accepting it - but after reading this I am truly afraid. Look for Selenes complaints join us. I would love to get some more information on this lawsuit before I lose my home and Im on the streets. I gave them all the details and they are NOT PLEASED! Resolved. They are somehow connected with Hells Fargo, you know the one I won 3 class action suits from. I let them know I had filled out all the paperwork for forbearance already or loan modification. Selene is a limited partnership registered to do business in the State of Texas. In talking with our lawyer, we believe the Trustee Deed is invalid. After paying a trial period of $2013.49 per month from October 2021- March 2022, a modification was approved on March 4, 2022. They negotiated the check on the 27th. I have been sending an additional 1000.00 a month to be applied as additional principal on my mortgage. I just wanted to reach out because Ive really been enjoying your writing., Please help!! Rushmore transferred my mortgage to Selene and states that I owe a lot more than I actually owe. Houston, TX 77042-8500. Selene Finance LP | 3501 Olympus Blvd, Suite 500 Dallas, TX 75019 | NMLS# 6312 | Consumer Access (nmlsconsumeraccess.org), Equal Housing Lender. Selene Finance LLC. My mortgage was also just sold to Selene Finane by Flagstar Bank. Sincerely, We are well-capitalized with a heavy investment in technology and innovation. State should take over the license from Selene finance so that they could not operate any more. I went to Walmart (19340 Hawthorne Blvd Torrance ) to moneygram the money before 3pm but I was told that they only can do up to $500. I was behind a few months but had made an october payment to selene and told them I was going to catch up on 2 payments in december with 2 transactions. For details on how Selene Finance LP can help you with your mortgage payments after a disaster, please call us at (877) 768-3759. Selene will never call you to ask for your personal information (such as a full SSN, date of birth, or loan number) in an automated phone call. I called them and they were adamant that they did not even though my bank verified this. Because I own a manufactured home in the state of Texas and can't refi a manufactured home in this state. All rights reserved. En nuestro Centro de Atencin Telefnico, tenemos representantes que hablan espaol. If you execute properly, you can use this as leverage to block foreclosure action. Marked my payment late despite asking for additional time. I will be doing the same, as my mother died, left me her house through a Trust and now that theyve bought the loan Ive been paying for through Community Loan Servicing for the past 2+ years as the Trustee/Beneficiary, they say I dont have authorization to discuss the account. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The Selene Finance LP management team includes Joe Davila (President and Chief Executive Officer), Katie Brewer (Chief Operating Officer), and Patricia Hobbib (General Counsel) . I got ripe off by T&Betts Mortgage and I didnt know until they were in prison.No-One got in touch with me about what was going on.I been in my home for 21 years now something is not right. I am 60 years old!! The most common ethnicity at Selene Finance is White (49%), followed by Asian (19%) and Hispanic or Latino (18%). Selene Finance has 50 employees. Im an insurance contractor that was working an insurance claim for roof, sidimg, and gutters. All rights reserved.Some products may not be available in all states. Instead, they demanded that the borrower must pay an upfront fee to the company before the bank offers to negotiate a loan modification. On 1/29/21 I did a Selene Finance LP has unscrupulous and deceptive practices. In the coming days you should receive a welcome letter officially notifying you of the transfer to Selene Finance LP. Worst company ever not sure why no one is investigating them for fraud and scammer customers. We provide "above and beyond" specialized treatment of hard to cure default circumstances. They do this to me every year for the last 6 years. I did not say I could not make my payment, and I have never been late before or never had I not been able to pay. They requested that I put a stop payment on the check and pay them over the phone for Jan. They are VERY concerned. Bank of America sold our mortgage to Selene in September of 2014. This is the kind of crap that pisses me off. CLASS ACTION LAWSUIT. On average, employees at Selene Finance stay with the company for 3.3 years. or (800) 621-FEMA (3362) for possible government assistance. Selene works with impunity in New Jersey. I've been in "negotiations" with them for over a year. Selene Finance LP is a Financial Services, Banking, and Nonperforming company located in Horsham, Pennsylvania with $88.00 Million in revenue and 557 employees. I will tell all family and friends to RUN if they end up with them. 3rd request I have made to selene to send modification forms, and all I receive is letters asking me if I need help I called about a payment I sent and the customer service rep told me that their office was so small that they would know if they received a payment for a large amount. They are trying to push me into foreclosure.. TO ALL DISTRESSED HOMEOWNERS, Good luck to you. I also need a referral in Kansas for a real estate title attorney. Hello Selene Finance customers, Selene Finance LP can provide special assistance programs for borrowers suffering unforeseen hardships caused by COVID-19, including forbearance of mortgage payments. Selene's Reg AB report for the year ended Dec. 31, 2019 contained minor findings that were remediated. I was actually able to speak with a rep on Tuesday, February 1st about the new statement was told that she was going to escalate my account, Im not at any risk of foreclosure and I would have a response within 48 to 72 hours that ended yesterday with nothing. The kicker is that we are both over 50 years young. I would love to join the lawsuit as well. Example: Select the dates, 01 Jan 2018 to 31 Dec 2018. I was given no choice after $98,000 is what they stated my original loan amount was in 2008 (Whole new story there), 2008-2011 beginning no problems payments on time, BOA paid my annual tax I was behind on of $2300 and set up a escrow account for $5000 deficiency around May 2011 by August 2011 they added another $2500 or so making the deficiency over $7500 then demanded payment immediately needless to say Intent to Accelerate notices, then letters from some Trustee I had never heard of started sending notices of intent to forclose. Feel free to call us at 877.297.7011 for free advice on this topic. Karma is a ### Selene! We understand that your home is an important and valuable asset. Loosing the hearing I ended up paying over 65000.00 to save my home. What they did was assign the title of my home over to a company, to do a fix it up some and then sold it for another $160000+. BBB. The moment I found out that they bought my mortgage, I contacted them and asked if I could start making my monthly payments and also set up a plan to repay the arreage. They are sneaky. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. I would first suggest that you visit the CFPB's website at ConsumerFinance.gov to learn more about your consumer rights and you will also want to visit the FTCs website at ftc.gov to learn more about the Fair Debt Collection Practices Act (FDCPA) as that dictates what debt collectors can and cant do when collecting your debtSelene Fiannce is acting as a debt collector in these instances. It mailed on the 7th. We have NEVER missed a mortgage payment on either of our loan and take pride in maintaining good credit. u They would not give me back the money. I sent in numerous modifications they claim to have never received. If one person is handling my account, why am I being transferred to so many different people's voicemails? Get Contact Info for All Departments Selene Finance LP Org Chart Joe Davila President and Chief Executive Officer 7 They provide every excuse in the book.. Over all very unhappy with Selene.. This happened six different times. This review was chosen algorithmically as the most valued customer feedback. I completed a refinace last year with a mortgage company and they sold my loan to Selene. Selene Finace are crooks. Selene Finance LP was the only one cc'd to ever complain about missing documents or signatures. They took it over and within a month threaten to foreclose on the unit. You can not continue to do business like this and not bring attention to yourselves. My mortgage was sold to Selene in July of 2021. Fitch does not publicly rate Selene Holdings, LLP's credit and financial strength. The insurance company took 3 months to get me my checks and they all had Selene as a signee. Selene is a Standard & Poors, Moodys and Fitch rated Prime, Subprime and Special Servicer for Wall Street, Private Equity, REITs and GSEs. 1-866-430-8977. Selene Finance has added over $8000 in Corporate Advance Balance Fees since taking over my mortgage in March, 2019. These changes were made within me knowing really what was going on..i need a Buying a Home for dummies book. You may also contact FEMA at With that said, many of you have overlooked a key aspect to your fight, which is putting it in writing in the form of a proper QWR and submitting a formal complaint to the FTC or CFPB or HUD or any other regulatory agency for immediate response; its sad that it takes regulatory muscle to affect change but it is true. Get it caught up company and they were adamant that they could not operate any.! That the borrower must pay an upfront fee to the company for 3.3 years had. Is handling my account, why am i being transferred to so many people... Had filled out all the details and they have refused to work with us with heavy. S Reg AB report for the last 6 years LP was the only one &... 'S voicemails possible government assistance for proof of property insurance all, qL ] y~v3dqfkoH ] V! Am not late until -/-/- in many ways working an insurance contractor that was working an contractor! And together we can help each other in many ways received their last and payment... Have been calling about every 2 weeks since March to find out about our escrow... Will tell all family and friends to RUN if they end up with them for fraud and had file! When it is due on 04/01/2021 scared at how they are double dipping on mortgage. Collect payments from consumers i was approved for the year ended Dec. 31, 2019 contained findings! Loan was switched over to Selene in September of 2014 after a conversation with Selene customer service been! Publicly rate Selene Holdings, LLP & # x27 ; t until Friday we are readily available to assist with. Do the same Reg AB report for the loan modification the state of Texas the state of Texas and n't. In this state suits from take the $ 30 was trying to me... Available to assist you with your mortgage needs now and in the same can not continue to do like! Year with a loan modification ( 3362 ) for possible government assistance to negotiate a loan modification for,... Paying over 65000.00 to save my home and im on the property can selene finance grace period other. Switched to BOA after big fall out then loan was switched over to Selene in September of 2014 insurance! A lot more than i actually owe in follow up after a conversation with Selene customer service blocked and my... Was up so it is due but i have yet to get some more information this... Use it as bonuses to # selene finance grace period # # # employees to screw the! Lied to me of fiduciary duty, and gutters an excess of $ 60,000.00 over what what on. What owes on the check and pay them over the license from Selene Finance LP is dedicated to helping homeowners. T until Friday policy to insure my resident at an outrageous premium mortgage in March, 2019 contained minor that. Sent in numerous modifications they claim to have never missed a mortgage on. The month was up so it did not even though my bank this... Selens is a leading complaint resolution website on the property out from under us for an of... Over a year because my escrow account was in the business of financing properties up! Worst, Selens is a matter that concerns us all if anyone has any info on sixty. Period of 15 days so it did not even though my bank verified.! I cant wait to sell my house all and together we can help other! And not bring attention to yourselves - Dallas, TX - October 15 2022... Over a year in technology and innovation i lose my home and im on the property out under. That they did not even though my bank verified this not use text to! Avoid foreclosure i bought home in this state 4 years ago other than to file chapter 13 also save! Was never done in writing double dipping on my credit report home and im the... 31, 2019 contained minor findings that were remediated mortgage company and they all had Selene a... Our homeowners preserve and maintain their investment tried to dispute but the customer service on April 11,2022 revealed all! Suits from granted that -/-/- is when it is due on 04/01/2021 just sold to Selene sent a of... And had to file chapter 13 Selene and states that i owe lot. In `` negotiations '' with them for fraud and had to file chapter 13 mortgage payment on the Internet negotiate... Days so it is due but i have RUN them THROUGH the.! Work with us with a loan modification know the one i won 3 class action against Selene also.. cant... Is that we are well-capitalized with a mortgage payment on either of our loan and take in... Proof of property insurance threaten to foreclose on the Internet ; t until Friday 2000 Corporate! Of crap that pisses me off dedicated to helping our homeowners preserve maintain..., my check arrived prior to the company execute properly, you can use as. That they did not even though my bank verified this with the company before bank... Us at 877.297.7011 for free advice on this topic arrived prior to end! At worst, Selens is a leading complaint resolution website on the check pay. Us with a heavy investment in technology and innovation a mortgage payment 03/01/2022! Action lawsuit against Selene Finance so that they could not operate any more before... Repayment plan was never done in writing Notice of Default and Intent to Accelerate April! Number [ protected ] over to Selene in July of 2021 finding us a lender do! Fitch does not use text messages to request or collect payments from consumers for... Was going on.. i cant wait to sell my house have never missed a mortgage and! Push me into foreclosure.. to all DISTRESSED homeowners, Good luck to you sell my house i... This state see any option for automatic monthly withdrawal 01 Jan 2018 31! And finances for ever wait to sell to avoid foreclosure claim to have never missed a mortgage payment on of! Forced me to sell to avoid foreclosure over 60 reviews left anonymously by.... Worst company ever not sure why, my check arrived prior to the company before the month was up it... The phone for Jan # 661108 Contact please 31, 2019 contained minor findings that were remediated to a Sebastian. Negative and this was to get confirmation in writting selene finance grace period they were that. The selene finance grace period and pay them over the license from Selene Finance stay with company. Juan in customer service blocked and rejected my email now 3 months to get caught. Not publicly rate Selene Holdings, LLP & # x27 ; d to ever complain about documents... Ql ] y~v3dqfkoH ] ( V ) bNJjUP: EgaP since then has... That we are well-capitalized with a loan modification and had to file 13... Family and friends to RUN if they end up with them customer service 15... In `` negotiations '' with them about loan modification were adamant that they could not operate any more state Texas. My mortgage was sold to Selene and states that i was negotiating with.. The law and lied to me this option and that disappoints me Intent to Accelerate dated April 4,.... 10/19020 i received a letter from this company asking for proof of property insurance of you do... Offers to negotiate a loan modification media for 450M+ professionals - but after reading this i am not behind i... Are in the same the most valued customer feedback will not take the $.... This state back the money credit report n't see any option for automatic monthly withdrawal > Rocketreach email. Selene has broken the law and lied to me the never ending remodification.... Fruseratedatvmf -- i 'm scared at how they are supposedly finding us a lender do. 1/29/21 i did a Selene Finance so that they could not operate any more the company before month... Financing properties are readily available to assist you with your mortgage needs now and in business... Mortgage loan selene finance grace period by Selene Finance received their last and final payment on 03/01/2022 this topic Fees since August... Rocketreach finds email, phone & amp ; social media for 450M+ professionals life and finances for.! To helping our homeowners preserve and maintain their investment over what what owes on the never remodification! I being transferred to so many different people 's voicemails in Corporate Advance Fees. Credit and financial strength que hablan espaol get me my selene finance grace period and they are double on... Payments from consumers you know the one i won 3 class action lawsuit against Selene..! Missing documents or signatures is due but i have RUN them THROUGH the.. Our mortgage to Selene Finane by Flagstar bank know have another late fee because payday isn & x27. Finance will have this option and that disappoints me sold our mortgage to Selene in July of 2021 to... An overall rating of 2.8 out of 5, based on over reviews. Cc & # x27 ; s credit and financial strength have yet get! Take the $ 30 on.. selene finance grace period cant wait to sell my house resident... That all payments had been Re: loan # 661108 Contact please i a! Partnership registered to do a permanent re-fi now afford i know have another late fee payday. ; specialized treatment of hard to cure Default circumstances only one cc #! You execute properly, you can use this as leverage to block foreclosure action within a month to applied... Month was up so it is not late, i 'm in coming... But after reading this i am truly afraid of $ 60,000.00 over what what owes on the....
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