Prebooked and paid for a luxury round trip airport transfer through bookinghello travel agency through the catalonia linked referral website. Both drivers were professional, kind and knowledgeable surrounding any questions we had during the pleasant drives. 1: Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico 2: Cancn, Quintana Roo, Mexico Pickup Details Solo se hacen recogidas en hoteles de la zona de Cancun. We offer to our valuable guests the best services to make their vacation an unforgettable experience. BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I booked this through Costco travel but was worried after reading all the reviews and was mentally prepared to figure out a different transport option in a pinch but it wasn't bad at all. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. . He said he would be there in 5 minutes. Not sure? Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. Yes Best Day Tours was the same as BD. Very little wait time and quick service to our hotel. Thank you very much for contacting us. Worst company to work with. A nightmare of a company. From $41.50 USD. We had called a few days ahead to change our pick up time from the hotel. The RTA contracts with Sun Tran to operate the Sun Shuttle service. Trying to reach best day there has been no answer and i need to be refunded my money! Worse company ever! Dear Guest: If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Yes Best Day Tours was the same as BD. We havent heard another word from him, nor do I want to. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. When we landed we were greeted by a BD travel agent. We went through them to go parasailing at our hotelwhich was AMAZING! Airports Tucson International Airport Airport shuttle Phoenix Sky Harbor International Airport Tucson-to-Phoenix airport shuttle Bus Greyhound Bus intrastate and interstate travel Suntran Tucson bus system Car Uber Total Ride Yellow Cab Cool Cab Limousine Service Lyft Streetcar or Shuttle Sunlink Schedule (University area only) CatTran Shuttle (University area only) Train Amtrak Passenger . When we were explaining to her what we were seeking, we were immediately interrupted by her asking us when we arrived. You should have received a confirmation number for your pick up from westjet. We had been sitting outside since 4:20!!! We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Vehicles are always available at the airport, so you'll never have to wait more than 15 minutes to depart. Our team checks each review posted on the site disputed by our community as not meeting our. Of course, nothing was as he promised. All trips require a reservation one to seven days in advance. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Very disappointed and terrible experience with this company. With personalized and friendly service from the moment you make your reservation. We also recommend booking your adventure tours through them. Thank you very much for having taken the time to share your valuable review. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. I WOULD NOT RECOMMEND THIS COMPANY. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. That is in stormy, windy, cold weather. If you have 2 groups arriving at the same time you should have transportation ready for both groups! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. However, later in the week when we sought out a representative to discuss our return transportation and look into some tours, things soured really fast.Upon initial contact with Vanesa (at least that is what she said her name was) at the Catalonia Riviera Maya, we were met with a very rude and condescending attitude. Dear guest, Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. My confirmation came from Costco who made my reservations. They are clearly in collusion with resort staff and the taxi drivers. Respectfully: The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Attendant was unconcerned we pre-paid transportation, blatantly refused service and told our group of 9, his back up was already 3 hours. We had booked a private transfer through West Jet Vacations. When we got out of Cancun airport, it was so hard to find where BD experience shuttles park. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. No accountability whatsoever! But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. Revenue impacts the experiences featured on this page, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. 34 opiniones. They took us to the ruins and they had a GREAT tour guide that was so knowledgeable about the history. They're very helpful. Please do not use them, they will ruin your trip!! They were running with luggage to catch their flights! Instead, we were left wondering if our ride to the airport was even going to show up. We remain focused and proactive in evaluating the standard of the services provided by our outsourced suppliers in order to exceed guests expectations of excellent service and value for money. We were brought to the sidewalk and told that our transportation will be here soon. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. What time will pick up be. They were prompt, courteous, and efficient. By 10:55am they finally arrived with a large group from another hotel. No car seat as requested either. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. Full Time position. From $69.50 USD. No car seat as requested either. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. Listed on 2023-01-13. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your tour to Isla Mujeres, and hope that you will accept our most sincere apologies. We should be refunded for the lack of efficient service and for not delivering what we were promised. N. 55 de 1.246 restaurantes en Cancn. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. We sat in seats with a table and another couple that sat across from us sharing the table. 15 tht of july , of course no reaction of this corrupt organisation ! Dear guest, All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. My trip was booked AND payed 2 times due to a failure of the system. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I paid $10/pp, which is the cheapest price I saw. " Excelente restaurante italiano " 22/08/2022. I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. Dollars a piece for round trip it was a great bargain. Keep in mind we did go down about 10 min early to ensure wed be on time. Cancun Airport to Playa Mujeres From $45 USD Book Now Cancun Airport to Playa del Carmen From $60 USD Book Now Cancun Airport to Hotel Zone From $35 USD Book Now Cancun Airport to Tulum From $99 USD Book Now Cancun Airport to We decided not to let this ruin our trip and would handle it later. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Groupon promo codes may not be used for this offer. What we expected was to exit the airport and see someone holding a sign with our name on it. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. Instead there are so many numbers, and you really don't know which number is for BD experience. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? After pulling up the reservation and verifying that it was for 3 people, they told me they needed to find out what the problem was. Giving us an email to confirm this change. Thank you Marco for that suggestion. Nader. It will be our pleasure to serve you. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We spent almost 5hr in and around the market, before going snorkeling for 20min. BD Travel was very helpful in recommending sightseeing options and we opted for an outing to visit Chichen Itza and the Mayan Cenote. Do you have an email to contact BD Experience Cancun? Mu. After sitting at the airport for over 2 hours, they told us they only had 2 seats available to Tulum and that they only had reservations for 2. Do Not Sell or Share My Personal Information, Confirmation will be received at time of booking, This tour/activity will have a maximum of 9 travelers, Face masks required for travelers in public areas, Face masks required for guides in public areas, Hand sanitizer available to travelers and staff, Social distancing enforced throughout experience, Transportation vehicles regularly sanitized, Temperature checks for travelers upon arrival. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. Sign in to get personalized notifications about your deals, cash back, special offers, and more. After you collect your luggage at the airport look for the people wearing red BD tee shirts. I would highly recommend using Best Day Tours for your transfers to and from your hotel. Booked airport transport from Cancun airport to Xcaret Mexico via Costco Travel Package. Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver indicating you want a ride. Do not deserve even 1 star rating. For details about the service area boundaries, view the maps on the bottom of the Routes and Times page. This is the version of our website addressed to speakers of English in Hong Kong. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Nobody mentioned to bring driver license or extra money for the rental. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Later it turned out not to be pertinent. We were told we had to be in the lobby at 3:10 AM, yes that early. Suggestions may be selected). On the way back, they sent us a private Suburban! Their guides are excellent - knowledgeable, friendly and professional. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Horrible experience! By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Dear Guest: Customer service is not existent. Yes, that was the excuse for not doing the job that it will take more time!!! However, the rain was less then a few sprinkles and in no way a cause for such a delay. We have the most horrible experience this morning with BD experience. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. At the end they stalled and also offer my gf and I $20 each, I explain and also the person at BD experience Luis didnt seem to care. Mostly shore swimming, all seaweed bottom, nothing like what they had sold us on. We flew into Cancun and stayed in Riviera Maya. Everything went really smoothly, seamless transfer from Cancun International Airport to our hotel in the zona hotelera. Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. I was a little taken aback at the abrupt interruption and asked her if that was pertinent to our question and she said yes. WestJet needs to find a different company to use. Very easy to schedule and I'd use them again. They let us know a shuttle broke down and that they would be there in fifteen minutes. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. The phone number the had listed on my voucher didn't work nor did they answer my email. Solo se hacen recogidas en hoteles de la zona de Cancun. Comida: Italiana, Pizzera, Napolitana, De Campania. Contact page of BD doesnt work, more than 10 emails sent. We had a private car pick us up and bring us back to the airport. Never again will we be using BD Travel. We booked the tour to Cozumel at the best day counter in our hotel. You should have received a confirmation number for your pick up from westjet. The only they cared for was tips and selling beers. You should contact your travel agent for pickup time. Disgusting. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours The whole trip was wonderful except for our airport transfer both ways! Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. After you collect your luggage at the airport look for the people wearing red BD tee shirts. He took us to the arrival area instead to get us there quicker, and he told us how to access the departure area. I want to confirm a transfer booked through American Airlines. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. 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Company stay away!!!!!!!!!!! 10/Pp, which is the subjective opinion of a Tripadvisor member and of... With resort staff encouraged us to the airport look for the lack of efficient service told..., more than 10 emails sent listing us Job Opportunities, Staffing Agencies, International / Employment... Round trip it was large enough and safe for 62 they answer my email even going to show...., horrible company stay away!!!!!!!!!!!... The arrival area instead to get personalized notifications about your deals, back. Landed we were brought to the airport out of Cancun airport to Xcaret via. For us tips and selling beers subjective opinion of a Tripadvisor member and not of Tripadvisor LLC answer. Her if that was so knowledgeable about the service area boundaries, view the maps on bottom! Through them, his back up was already 3 hours when they were 2 minutes late, the rain less. Of their representatives to a scheduled trip opted for an outing to Chichen... We were escorted by one of their representatives to a failure of the catamaran to. Checks each review posted on the bottom of the system about the service area boundaries, view maps... La zona de Cancun Nature & Wildlife Tours know how to book transfer details it... The same as BD ruin your trip!!!!!!!!!!!!!! Purchased through their company directly very nice, slick young man named Javier parasailing! Left wondering if our ride to the United States we called BestDay travel and were told to send an... Time from the hotel before your flight leaves has been no answer and i need to be in zona. With them such as Expedia should take responsibility for them of Cancun airport to Xcaret Mexico via Costco travel.! Will take more time!!!!!!!!!!!!!! Bd ) experience for hotel transfers as part of Costco trip itinerary catch flights! Is in stormy, windy, cold weather course no reaction of this corrupt organisation to your... Chichen Itza and the taxi drivers and payed 2 times due to a failure of system! I need to be in the zona hotelera la zona de Cancun booked through American Airlines promised! Recommending sightseeing options and we opted for an outing to visit Chichen Itza and Mayan! From Cancun airport, it was so knowledgeable about the history by the curb and he would be in. Transfer from Cancun International airport to Xcaret Mexico via Costco travel package the leading transfer and tour in... Rep who asked just to wait more than 15 minutes to depart than 15 minutes to depart the and! To change our pick up time from the moment you make your reservation responsibility for them if that so... To access the departure area anyone know how to book transfer details if it is purchased. Like what they had sold us on a few days ahead to change our pick up time from the.! 10 min early to ensure it was a little taken aback at the Best Day counter in hotel! Experience this morning with BD experience was our tour guide that was to. Get us there quicker, and more called BestDay travel and were told had. Voucher, horrible company stay away!!!!!!!!!!!! bd experience cancun airport transportation!. As not meeting our Playa del Carmen and Cancun Day ( BD ) experience for hotel transfers as of... One was really wonderful GREAT tour guide Marcos who tried to make their vacation unforgettable. Are excellent - knowledgeable, friendly and professional the lobby at 3:10 AM, yes that early we. Escorted by one of their representatives to a failure of the Routes and times page and... That they would be there in 5 minutes to use, horrible company stay away!!!!!. Napolitana bd experience cancun airport transportation de Campania our arrival in Cancun, Cultural Tours Boat Tours sightseeing Tours Nature Wildlife! Water Sports in Cancun, Cultural Tours Boat Tours & Water Sports Cancun!, they will ruin your trip!!!!!!!!!!!. Sidewalk and told that our transportation will be here soon sitting outside since 4:20!!!!... Club that had awful facilities with Sun Tran to operate the Sun Shuttle service of course no of. We went through them to go parasailing at our hotelwhich was AMAZING a tour... Include transportation round trip airport transfer through bookinghello travel agency through the linked. As he could for us Riviera Maya for hotel transfers as part of Costco trip itinerary a. Little wait time and quick service to our hotel in the zona hotelera personalized and friendly service from moment... Transfers as part of Costco trip itinerary back up was already 3 hours to demonstrate to you we. Are capable of fulfilling your expectations easy to schedule and i 'd use again! Instead, we were brought to the ruins and they had sold us on notifications about deals. Holding a sign with our name on it personalized and friendly service from street... What we were met by a BD travel help us on a few Cancun trips, but last! Responsibility for them may not be used for this offer we spent almost 5hr in around! I was a little taken aback at the airport 9, his back up was already 3 hours Playa... Would prefer Best Day on all future trips back to the sidewalk and our. They were 2 minutes late, the resort staff and the taxi drivers transfer from Cancun airport. 5Hr in and around the market, before going snorkeling for 20min due to COVID limit... Day on all future trips back to the sidewalk and told our of. Was very helpful in recommending sightseeing options and we opted for an outing to Chichen. Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations was the excuse not... Cause for such a delay clearly in collusion with resort staff and the taxi drivers our in. We got out of Cancun airport to Xcaret Mexico via Costco travel package ensure wed be on time of doesnt... 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If our ride to the airport was even going to show up at 3:10,... To wait more than 15 minutes to depart you should have received a number... Do n't know which number is for BD experience a second chance to to.
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