Figures published by the watchdog today show that there were 890 complaints from 35,763 inspections in 2019-20. An Ofsted spokeswoman said this morning: "Ofsted takes all complaints seriously. Trust leaders said a resulting over-focus on comments made during the student voice part of inspections particularly relating to behaviour and derogatory language issues were being given too much weight in final judgments. Or with a specialist apprenticeship provider who complained about lack of expertise of inspectors in both work-based learning and their vocational area to be told that being part of ONE work-based learning inspection was deemed by Ofsted to make them expert in the future. Ofsted Information and Ofsted Inspections, Find out more about Free 10m Childminder Insurance, Questions and Information on using the Forum, CSSIW - Care and Social Service Inspectorate Wales. In my opinion, its better to look at whats causing the headache, rather than choosing between aspirin or paracetamol. Watchdog guidance states inspectors are expected to declare all actual and perceived conflicts of interest and have no real or perceived connection with the provider. A Delta spokesperson said that experienced leaders from schools across the country form part of the inspection workforce and during the inspection the team was joined by a very senior HMI as part of Ofsteds quality assurance process. It is well worth joining us, there is so much more once inside. https://www.tes.com/magazine/archive/bullying-complaint-upheld-ofsted I will continue to make the case to Ofsted that it has work to do to improve this. The surveyfound that three-quarters of parents said the information Ofstedprovided wasreliable and two-thirds of parents agreedthat the inspectoratehelps to improve the standard of education. Required fields are marked *. Subscribe for just 1 per month for the next 3 months to get unlimited access to all Tes magazine content. Caroline Derbyshire, the chair of the Headteachers Roundtable, welcomed any review, but said this should be shared with everyone else in the profession. To view the whole Forum and member areas you must register first. During the 2020-21 academic year, Ofsted upheld or partially upheld just a quarter of complaints lodged. One other thing to be aware of is that Ofsted can return to a school to gather additional evidence, as long as the report has not yet been published. Hollobone was due to meet Amanda Spielman, Ofsteds chief inspector, this week to discuss the concerns. I just feel depressed to be accused of such things, and scared of what might happen, becasue her frieds can complain, and so on, so at some stage even though it does not goes on line, it is kept on my records. BBB reports on known marketplace practices. That said, for your own wellbeing try not to allow a complaint to Ofsted to become all-consuming. 1. This helps to ensure the school manages its relationship with the inspector in the best way. A spokesperson for Ofsted said: The landscape in which inspectors and school leaders work is always evolving, which is why we run a continuous training programme for all our inspectors. Just 17 per cent of 718 complaints closed in the 2021-22 academic year had aspects upheld. They have oversight of the school and are the main link with the inspection team.If you are not the headteacher, that does not mean you cannot have concerns about the inspection, it just means you should share them with your line manager or the headteacher so that they can speak to, or write to, the inspectors on behalf of the school, if necessary.This helps to ensure the school manages its relationship with the inspector in the best way. BBB Business Profiles generally cover a three-year reporting period. If you have any problems or do not receive your activation email you can contact us via this link and we will do all we can to help: Contact the Administrator. - Local Childminder Chat, Childminding Events & Groups, Local Childminder Chat, Childminding Events, Groups & Coordinators, Advertise your Vacancies with Childcare.co.uk, Free Childminder Public Liability Insurance, Food Safety & Hygiene including Certificate, Advanced Post Thanks / Like v3.6.1 (Lite). Subscribe for just 1 per month for the next 3 months to get unlimited access to all Tes magazine content. To view the whole Forum and member areas you must register first. 20/05/2011 23:45, Hi I have just come across this forum. However, it does have to be said that it is far less common for the investigator to conclude that the judgement was wrong as a result. I am led to believe that some of these processes have resulted in a different judgement being made. Being able to outline specifics and support your complaint with evidence, where appropriate, will strengthen your case. That does not mean you should put up with poor quality inspection but it does mean you can do your part to ensure the conversation remains professional. My advice is usually to complain, if you are minded to do so, before the report is published. The meeting followed the CST last year sharing its concerns about inspections. The watchdog admitted to leaders there had been inconsistency in judgments across these areas. They will one day reap what they sow. Ofsted is now reviewing its complaints policy to see how it can be improved. They are all treated in the same way. Trust leaders were told new training called seeing the big picture started last week. c/o Mindspace You can read two more articles on Tes for free this month if you register using the button below. Complaining directly to Ofsted We will not usually consider a complaint if you have not first followed the school's or academy's, local authority's or ESFA's complaints procedure. I am still working and was not suspended as Inspector found my practice to be good and kids are really happy. One of the factors that has deteriorated in inspection today is the lesser role of the nominee, including the role of the inspectorate in training them. Ofsteds admission was made during a meeting with members of the Confederation of School Trusts (CST). ma7ie. It is not unusual to see aspects of complaints upheld by investigating inspectors. You need to register with us before you can post. The Childminding Forum is the UK's largest online meeting place for Registered Childminders. Ofsted admitted during an invite-only meeting with the Confederation of School Trusts (CST) that its complaint policy is not working and will be reviewed. Under the current arrangements, schools normally get one working day. 4:56 pm. BBB is here to help. However, as this process happens behind closed doors and is not mentioned in the final report it is difficult to ascertain how frequently this happens. EC2A 2AP. Proportion of Ofsted inspections with complaints up 39%. Until recently, Ofsted inspectors have not had external results data to inform their judgment. EC2A 2AP. The rest of the advice in this article is written on the assumption that it will be the headteacher making any complaint to Ofsted, but that it might be helpful for the wider staff to know how Ofsted handles complaints and for the school to consider in advance of the inspection how it might handle any concerns. If you do make a complaint during the inspection, however, do not assume it will necessarily have the outcome you were hoping for. St Pauls Place, Norfolk Street, Sheffield, S1 2JE. What do you need to know about complaining to Ofsted? An increasing proportion of complaints about Ofsted are being upheld, its annual report has revealed. I also advise headteachers making a written complaint to seek the backing of their governing body/trustees first. First, Ofsted does take Step 2 complaints seriously. BBB Business Profiles may not be reproduced for sales or promotional purposes. No decision reached usually means that it is one person's word against another and there is insufficient evidence on either side for the investigating inspector to decide one way or another. The proposed changes include givingschools five working days to make comments about the factual accuracy of a draft report. It says: The number of formal complaints we have received this year, as a proportion of the total number of inspections and other activities we have carried out, is similar to last year. You can read two more articles on Tes for free this month if you register using the button below. Our community of over 30,000 members are here to provide help and advice on all aspects of childminding. No wonder there are complaints when the composition of inspection teams takes no account of understanding what should be fundamental in assigning inspectors to teams, being able to make judgements about vocational skills development as part of the impact of the quality of education should be a minimum expectation of their inspection for every provider in planning, not a rarity. I am led to believe that some of these processes have resulted in a different judgement being made. If your inspection goes wrong, do not suffer in silence. The policy was with ********** and I called the company immediately speaking to another saleaman who told me there was a glitch in the system but I could be rest assured the policy was bumper to bumper. An Ofsted spokeswoman said: "Ofsted takes all complaints seriously. She is not a sales person and she was very helpful and considerate and I thank her. It is helpful for you and for Ofsted if you can be as clear as possible about the cause of your concern. London I called the warranty company and was told I would be reimbursed as I had a free 30 day revue. That will only make it more difficult for schools to complain - as you have noted, it takes time and energy to compile a thorough response. Sorry for the long thread but for those of you wondering whether it is a good idea to complain to Ofsted, then I would say definately! In a letter sent to parents in January, headteacher Andrew Sprakes contested the good grades for quality of education and behaviour, stating they were world class. As a matter of policy, BBB does not endorse any product, service or business. Providers will receive a full written response to each point of . The complaint is assessed by School Improvement Lead and assigned to an . Consequently, it was rated as requires improvement in both the sixth-form provision and leadership and management categories limiting the overall grade. she warned me about something she has no proof of. This was to ensure inspectors knew the framework should not be taken verbatim and that inspectors must not leap to snap judgments that any such issues were endemic in the school. Their latest consultation is proposing to change their 10 day deadline to 2 days (proposal 3; info about the change is hidden in their extra consultation text). . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Ofsted's annual report has revealed an increasing number of complaints are being upheld than they were previously. You need to register with us before you can post. XP East in Doncaster was graded as requires improvement in January, but raised complaints about the unprofessional conduct of the inspection team. What's Going On? This letter will outline the issues you have raised, the evidence Ofsted has found in relation and then a decision on whether the complaint is upheld.It is not unusual to see aspects of complaints upheld by investigating inspectors. Better to look at whats causing the headache, rather than choosing between aspirin or paracetamol was not as... Aspirin or paracetamol parents agreedthat the inspectoratehelps to improve this the complaint is assessed School! Much more once inside using the button below the backing of their governing first... About something she has no proof of the whole Forum and member areas you must register first, Norfolk,... May not be reproduced for sales or promotional purposes assessed by School Lead... She was very helpful and considerate and I thank her has work do. Working day and assigned to an for sales or promotional purposes do you need to register with us you! To leaders there had been inconsistency in judgments across these areas Tes for free this if... 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