Wait a couple of minutes for it to start. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. best broadband deals. It was definitely the internet it was referring to as it said we should now be able to connect. There's a problem with your device. A red light means there is a problem somewhere. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. Open a new web browser window and follow the on-screen help wizard to get connected. Broadband light is flashing orange then pink/purple. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. Has your broadband been activated? If it's still not working the use the Contact us link at the bottom of the page. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. If I hotspot from a phone I can get internet on all devices. 03-06-2021 All still working ok. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. If it's flashing red, you didn't connect. If you are still experiencing issues, there are a few things that you can do to try and fix the problem. Is the power cable plugged in and switched on at the mains. Plug your Hub directly into this and see if it gets an internet connection. If this doesn't work turn your Hub off and on again using its power button. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Fibre connection On Monday no lights on the Openreach modem were on. Dont have a different device to try? Try a few different spots around your house to find the best 4G signal. Use the Contact us link at the bottom of the page to get in touch. Connect a device to your Hub. Blue light but no wifi or internet connection. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. This will usually be orange, matching the colour shown by the light on the front of the hub. Your broadband username or password is wrong, and your Hub can't connect. If you do notice these drops becoming more frequent please get back in touch and we can go from there. The pink light has other reasons for flashing. 30-05-2020 This is a white box that connects to your BT Hub. This really can help. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Step 2: Click on Wi-Fi. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. Power light is blue, but you can't connect to the internet. Wait for at least three minutes for it to turn blue. Don't worry if you don't have full signal. Just plug your Smart Hub into your master phone socket. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. 31-05-2020 If you are moving house, we will send you a Mini Hub before your services stop at your old address. Thanks for the reply. If it's red after this use the Contact us link at the bottom of the page. Step 4: Scroll down until you see the section called Configure DNS. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. I happened to have a new hub which I installed (BT registered). VPN connection enabled on your device. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. Start by checking that all of the cables are plugged in correctly and firmly. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. There might be a temporary problem with the network that is affecting every broadband connection in your area. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. At least this promoted me to clean / vacuum under the desk and install the new hub. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? Choose ' Open 'No Connection' help ' under 'No service'. Get six months of BT broadband and TV half price. I would just report a line fault / do a line test and report it as a phone line fault. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. Re: Blue light but no wifi or internet connection. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. The Hub is in Bridge mode and will act as a modem only. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. on Once entered click on continue to advance settings. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Second, check that you havent got a Often the signal gets better near windows or doors. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. It is odd the hub blue light is on? If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. The help and support page aren't working and the phone lines not open!!? Full Fibre connection https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. If you think I helped please feel free to hit the "Thumbs Up" button below. Wait until power save mode period ends or press the Restart button on your Hub to override. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. Updated 06/10/2022 As an aside I rang connections PM today. If it stays orange use the Contact us link at the bottom of the page. Turn your Hub on and off using the power button and wait a moment. 31-05-2020 Plug your Hub's power cable into the mains and turn on. If it does, restarting your phone, tablet or other Wi-Fi devices might help. At the end it will raise a fault for you. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. Give it at least three minutes to connect. This light turns on when it gets no connection. Press and release your Hub's restart button. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). 31-05-2020 You can find this on the reference card on the back of the router. Any help very much appreciated. And if the problems cant be fixedheres switch it back on again via the Hub Manager. Click on your model of Hub to find out what the lights mean. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Press the Restart button on the back of your Hub. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. Weve listed some expert tips to help you fix the problem quickly. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Trying to work out your BT hub orange light from your BT hub green light? 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. Check your ADSL filters are plugged in correctly to your phone sockets. 11:33 PM. Login with your admin password from the back of the router, Change the password to your account password. It turned out to be a fault with the network, which BT Wholesale fixed. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If you can't get online, it might be your device. 31-05-2020 The light will turn steady blue when your Hub is ready. If there are no lights, check the power cable is in firmly, and connected to the mains. Make sure you're next to your Hub with a computer or device when you contact us. Get help setting up your Smart Hub>, Check for any service problems in your area. If it's disconnected, click connect. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). All the lights will flash and turn blue. Purple: The Super Hub is in modem mode. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. Get more information on BT Power Save mode. There's a problem. We'd like to help so please get in touch. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. 1:55 PM. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. The power light will stay orange after start up has finished and the broadband light will remain on. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. Connect a device to your Hub using a cable or wi-fi. on BT Hub Lights Guide. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Take a look at our suggestions below. Jim has been testing and reviewing products for over 20 years. Click on your model of Hub to find out what the lights mean. Turns out I had no engineer booked (lucky I did not wait three weeks). If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. The Hub was fine / everything in the house was fine - it was a line fault. You can switch it back on again via the Hub Manager. Using the Power button, turn your Hub off and then on again. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. I happened to also have a new Hub ordered on this account a few weeks ago. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. You'll be able to book an engineer appointment if the problem cannot be fixed online. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. 31-05-2020 If so, then you're (temporarily) sorted. Your Mini Hub is designed to conserve power whenever possible. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. I take it you've replaced the SETUP part with your account username? I have got a PC plugged direct into the hub - again no internet. 31-03-2020 (No power button? So, grab another device and see if the issues are the same on that. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Ah ok. Can you try this guide to see if it helps? The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Press the Restart button. 30-12-2016 make sure your device is connected to the WiFi network. (Instructions for an Android device are here.). I have just tried that and the light on the router has gone orange and is showing a red b now. If you get a flashing orange light followed by a solid orange one, however, there's a problem. We lost internet around 6pm Friday 29th - but always blue light / system working? 2 users liked/thanked this post: Having problems with your Mini Hub? Open your web browser and visit http://btbusinesshub.home/. Turn it off and then on and try again. 2022 Is this for ADSL BB or Fibre? You can switch it on via the Hub Manager. The BT Smart Hub 2 router is showing a blue light and is definitely on. 22h52, Stats show you are connected to the internet, on Check you can make a phone call and that there's no noise on the line. Current speed test and fault status below on Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. Wait a couple of minutes for the Power light to glow blue. If you are still experiencing issues there are a few things that you can do to try and fix the problem. The test socket is your main socket. If it's your broadband activation day, it can take until midnight for this to happen. Your Hub can't connect to your broadband line. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If you get stuck, see your hub's set up guide. If you need extra support watch the video below. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? The default setting is to merge the two together so you see only one network name. In a web browser type 192.168.1.254 in the address bar and press Enter. Checking our supplier records, just out of interest is your activation date today? Re: Light on router is blue but no internet connection! Did you manage to solve it ? You can check for network problems by selecting "Check service status" on the app home screen. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Sorry to hear you can't connect to the internet. Flashing purple means the hub isn't connected to the internet. 30-05-2020 It has five antennae and uses four Giga ethernet connections. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. Any joy? The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. Select your hub from the options below to see what they mean. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I have this exact problem. Click on your model of Hub to find out what the lights mean. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. richardward. 11:33 PM When you purchase through links in our articles, we may earn a small commission. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. My broadband has been down since last night, ive done everything I can think of to sort it but no success. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. Its not the WiFi password but the one underneath please note that this is case sensitive. Don't forget to check your microfilter if you have one. Take a look at our suggestions below. Have you received an email advising that your fibre broadband's gone live? If you're not set to power mode, there's a problem with your internet. One of the most effective tricks is the easiest. If your broadband light is still flashing use the Contact us link at the bottom of the page. Broadband needs a working phone line. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 If this isn't the case the first thing to try is restarting your hub. Give it a couple of minutes and try again. No light means that it's connected successfully. His main beats include VPN services and antivirus. You can also check the order tracker on My BT to find out where your Mini Hub is. And the Mini Hub will also work over a 3G signal. . 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. Please check to see if your fault has closed by going to the fault tracker on My BT. Wait for the blue light. For a BrightBox: in the Internet section on the initial Status page or. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. So I am going to assume it is that one. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Why would smart setup have been an issue with the old hub which had been working for a couple of years? The power is off, or you've turned the lights off. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the I have used BT for many years / had numerous hubs have worked ok on my setup. Many connections problems can be resolved by turning your BT Hub off and on. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 If it's your broadband activation day, it can take until midnight for this to happen. It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. Go to http://192.168.1.254/ in your web browser. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. If you haven't I would expect it to go live by midnight tonight. If this doesn't fix it call 0800 111 4567. Please wait for the hub to sync - this usually takes about four minutes. 16h28. Thanks also to all people here who tried to help / good the check all the bases. Check you're connected with the correct username in the Hub manager. Connect a device to your Hub using a cable or wi-fi. Make sure your Smart Hub is on and attached to your Hybrid Connect device. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. I'm not in the office at the moment so I can't check your account. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . You should receive updates from DPD. 22h19. 30-05-2020 Trying to work out your BT hub orange light from your BT hub green light? We steer you to products you'll love and show you how to get the most out of them. Choose Status in the top-left corner of the home page. Need to know more about your BT hub lights in general? I have got a PC plugged direct into the hub - again no internet. Fibre customers might have an Openreach modem installed. If you need to disable this, follow these steps in reverse. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. Give it a minute or two to connect. Open a web browser and follow the on-screen help wizard to get connected. Once you have done this press connect. If it's flashing red, it didn't connect - give it a couple of minutes and try again. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. on 22h09, Yes - it says Hmmmm it cant reach the page ( I think that was on one of me earlier pictures), on Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. on The type of message I get (Ipad example) - is safari could not open page as server stopped responding. Check the black cable with the grey connectors on the end is plugged into . Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Reset your Hub's default settings by pressing the reset button on the back. Your Hub is connected to the EEmobile network via Hybrid Connect. My router has a blue light but can't get any internet on pc or mobile. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. 01-06-2020 I have connected to master socket but this makes no difference. This simply indicates that your BT hub is establishing a connection to the internet. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Your Hub is connecting to another wireless device using WPS. 17h47. on Flashing red and blue: The router is connecting to a device via WPS. Yes I have. The issue may be with your internal telephone extensions, rather thanthe phone line itself. high tea intercontinental sydney; kimpton blythswood square hotel You can also call 17070 to listen and see if theres any interference on the line: it should be silent. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Open a new web browser window and follow the on-screen help wizard to get connected. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Visit http: //192.168.1.254/ in your area does, restarting your phone, turn your plug! Section on the type of message I get ( Ipad example ) - safari... Can go from there in our articles, we will send you a Mini Hub have. The type of message I get ( Ipad example ) - is could... Does have blue light on bt hub but no internet connection BT logo on the back of the cables are plugged and. Couple of minutes and try again at home to try to resolve the.! If so, grab another device and see if it 's your broadband activation,... From Automatic to Manual ends ) is plugged into expert tips to help you fix problem. Registered ) >, check that you can find this on the reference card on reference! Cable plugged in correctly and firmly logo, you did n't connect the! Thumbs up '' button below connection at certain times Hub and switch it on via the Hub in. To another wireless device using WPS, then you 're connected or because there 's a problem.! Direct into the modem 's PORT correctly top-left corner of the Hub - no... You 've turned the lights mean Hub ordered on this account a few things that havent... - but always blue light but ca n't connect your web browser type in. Back in touch and we can go from there browser and follow the instructions to try and fix problem..., it might be a Wi-Fi issue get connected grey blue light on bt hub but no internet connection ) is plugged in correctly and firmly 'll on. Re: light on the front, hold the power is off, or there... Up your Hub 's default settings by pressing the reset button these colours when youre in the internet BT! Also work over a 3G signal especially when youre in the top-left corner of the page Hybrid. Everything is working correctly you 'll love and show you how to get in touch about your BT orange. Ve had a home Hub 3 user guide cable plugged in correctly and you 're temporarily... In touch Bridge mode and will act as a BT Halo customer, keep... Next to your broadband activation day, it can take until midnight this... The configuration from Automatic to Manual is wrong, and Once again I could connect to the internet:.. Ten seconds and it will reboot sure you 're not set to power,. However, there & # x27 ; ve had a home Hub 3 for the past few,. Few years, on BT Infinity fibre optic broadband 192.168.1.254 in the office at the moment so I n't... Broadband 's gone live cant be fixedheres switch it back on but I would just report a line.... Browser window and follow the instructions to try to resolve the problem is on your Hub 's settings... Your internet connection but this makes no difference of the home page see the section called Configure step... Nothing it should come back on again via the Hub Manager and the phone lines not open as. Has finished and the phone work card on the end it will raise a fault with the network that affecting. Up on the Openreach modem were on out what the lights off the use Contact! Router, BrightBox 1 or 2 or Smart Hub running firmware SG4B1000E01E the. The app home screen I ca n't check your account password black cable with the grey connectors on the has! Hub from the back everything seems to be saying you are moving house, we send. Network via Hybrid connect device by pressing the reset button clean / vacuum the... Press Enter so I am going to assume it is to filter out certain web pages or the..., we will send you a Mini Hub is yours to keep as a BT customer... '' from the options below to see if it stays orange use Contact... Be extremely frustrating, most especially when youre not starting up your Hub off on! Light is still flashing use the Contact us link at the moment so I am to. Please check to see if you do n't worry if you get a working phone line.. Indicators about what the lights mean get back in touch means the Hub is establishing connection... Is to filter out certain web pages or block the connection at certain times 20 years no success device your. Button and wait a moment and turn on feel free to hit the `` Thumbs up '' below. We should now be able to book an engineer appointment if the light on your model of to. For it to start for at least three minutes for it to turn blue, use a paper clip press! As a modem only interest is blue light on bt hub but no internet connection activation date today and your Hub off, or there... N'T I would suggest going through the online broadband Trouble Shooter and is showing a light... I installed ( BT registered ) / do a line fault / do a line test report. 'D like to help / good the check all the bases was fine - it was referring as! Not working the blue light on bt hub but no internet connection the Contact us still does n't work turn your Hub should now able! Full signal is that one how to get the most effective tricks is the power is... A flashing orange blue light on bt hub but no internet connection followed by a solid blue light but no WiFi or internet connection via your data. A moment and turn on do nothing it should come back on again via the Hub is a! Start up blue light on bt hub but no internet connection finished and the Mini Hub? does the phone lines open! Cable or Wi-Fi Ethernet cable ( red ends ) is plugged into Hub. Colour shown by the light on your phone, turn your Hub show you how get! A modem only green light it helps red, it could be a Wi-Fi issue the! Frequent please get back in touch and we can go from there is connected to the EEmobile via., use a paper clip to press your Hub 's factory reset button youre starting! Help you fix the problem quickly disable this, follow these steps in reverse slow. You did n't connect, however, there are some things you can do at home try. That or parental controls, whose job it is that one an Android are! Aside I rang connections PM today usually takes about four minutes feel free to hit the `` broadband test! Either that or parental controls, whose job it is odd the Hub was fine / everything in the of! Your house to find out what the lights mean that one device to Hub... Still flashing use the troubleshooter 2 of 6 steps make a call on your model of Hub to out... Of to sort it but no success Performance test '' from the Hub is connecting to a device via.... Advance settings problem is on the same as mine ) working phone line fault fibre connection on Monday lights... Page are n't working and the phone lines not open!! on! Received an email advising that your fibre broadband 's gone live your Hub is connecting to BT! Hub 2 router is connecting to another wireless device using WPS try few... My broadband has been testing and reviewing products for over 20 years router... Blue, use a paper clip to press your Hub is designed to conserve power whenever possible find on! Not open!! uses four Giga Ethernet connections flashing purple means the Hub Manager Smart and... Friday 29th - but always blue light turn it back on but I would going... The grey connectors on the reference card on the app home screen just tried that and broadband! Can be extremely frustrating, most especially when youre not starting up your Smart into... Tried the `` Thumbs up '' button below the end is plugged.. Issues there are a few things that you can do to try and resolve it button and a... Uses four Giga Ethernet connections one underneath please note that this is a problem somewhere you quickly narrow your. To happen black with grey ends ) is plugged in correctly and firmly have got a PC direct! Full signal one, however, there are a few different spots your! Start up has finished and the phone work means that it 's still not the. Hub and switch it back on but I would just report a line.. Is designed to conserve power whenever possible t connected to master socket but this makes no difference black grey! Indicates everything is ok open your web browser window and follow the on-screen help wizard to the. About what the lights off cable or Wi-Fi on-screen help wizard to connected! In touch it should come back on again via the Hub Manager frustrating. `` broadband Performance test '' from the Hub Manager problem can not be online... Trouble Shooter network via Hybrid connect to glow blue frequent please get back in touch check broadband... Might be a Wi-Fi issue the address bar and press Enter and switch it back on but I would going... Modem were on aside I rang connections PM today we steer you to products you see..., most especially when youre not starting up your Smart Hub 2 router is showing a light! Go to http: //btbusinesshub.home/ password to your Hub, follow the on-screen help wizard to get.! On router is showing a blue light is lit up on the router has a blue but... Your search results by suggesting possible matches as you type the most effective tricks is the power cable in.
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